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- Tasks: Resolve complex incidents and mentor service desk engineers in a dynamic environment.
- Company: A growing Managed Services Provider based in Glasgow.
- Benefits: Competitive salary, collaborative culture, and opportunities for professional growth.
- Why this job: Tackle technical challenges and make a real impact while developing junior talent.
- Qualifications: Strong cloud infrastructure experience and at least one Microsoft certification required.
- Other info: Join a supportive team and enhance your skills in a thriving MSP setting.
The predicted salary is between 42000 - 60000 £ per year.
A growing Managed Services Provider in Glasgow is seeking an experienced Senior 2nd Line Support Engineer to resolve complex incidents and mentor service desk engineers.
Key responsibilities include:
- Managing technical escalations
- Supporting major incident management
- Assisting with project delivery
The ideal candidate will possess:
- Strong experience with cloud infrastructure
- Excellent troubleshooting skills
- At least one Microsoft certification
This role offers the opportunity to work in a collaborative MSP environment where you will tackle technical challenges and foster junior team development.
Senior MSP Incident & Tech Escalation Lead in Glasgow employer: Shape IT Recruitment
Contact Detail:
Shape IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior MSP Incident & Tech Escalation Lead in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the MSP world and let them know you're on the hunt for a Senior MSP Incident & Tech Escalation Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your cloud infrastructure knowledge and troubleshooting skills. We recommend practising common scenarios you might face in the role, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the position. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Senior MSP Incident & Tech Escalation Lead. Plus, it helps us keep track of your application and get you in front of the right people faster.
We think you need these skills to ace Senior MSP Incident & Tech Escalation Lead in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with cloud infrastructure and troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your Microsoft certification!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in an MSP environment and how you can contribute to mentoring junior engineers. Let us know what makes you tick!
Showcase Your Problem-Solving Skills: In your application, give examples of complex incidents you've resolved. We love seeing how you tackle challenges, so share specific situations where your troubleshooting skills made a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Shape IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your cloud infrastructure knowledge and troubleshooting skills. Be ready to discuss specific incidents you've resolved in the past, as well as the tools and techniques you used. This will show that you’re not just familiar with the concepts but can apply them effectively.
✨Showcase Your Mentoring Skills
Since this role involves mentoring service desk engineers, think of examples where you've successfully guided or trained others. Prepare to share how you approach teaching complex topics and fostering a collaborative environment. This will highlight your leadership potential.
✨Prepare for Major Incident Management Scenarios
Expect questions about how you handle major incidents. Think through a few scenarios where you managed escalations and what steps you took to resolve them. Being able to articulate your thought process will demonstrate your capability in high-pressure situations.
✨Certifications Matter
If you have any Microsoft certifications, be sure to mention them and explain how they’ve helped you in your previous roles. If you’re working towards one, let them know! This shows your commitment to professional development and staying current in the field.