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For Companies At a Glance
- Tasks: Lead the implementation and optimisation of Salesforce Field Service across multiple businesses.
- Company: Join a dynamic company expanding through strategic acquisitions and innovative solutions.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Be part of a transformative project that enhances service delivery and impacts customer satisfaction.
- Qualifications: 2+ years in Salesforce Field Service, with strong knowledge of mobile architecture and resource planning.
- Other info: UK or EU-based candidates preferred; occasional travel required.
The predicted salary is between 36000 - 60000 £ per year.
Following a strategic acquisition, my client is leading the rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They are looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform.
- Deliver end-to-end implementations of Salesforce Field Service (FSL) across multiple business units.
- Configure and optimise scheduling policies, work rules, service objectives, resource management, and shift patterns.
- Support Dispatcher Console configuration and the management of the Service Appointment lifecycle.
- Deploy and customise the Field Service mobile app, including offline capabilities and technician support.
- Manage inventory tracking, return processes, and mobile workforce logistics.
Requirements:
- 2+ years' experience in Salesforce Field Service delivery.
- Strong knowledge of managed package installation, guided setup, and mobile architecture.
- Understanding of field-based operations, resource planning, and mobile-first service strategies.
- Salesforce Field Service Consultant certification is highly desirable.
- UK or EU-based with fluent English and ability to travel occasionally.
Field Services Administrator employer: Shape IT Recruitment
Contact Detail:
Shape IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Administrator
✨Tip Number 1
Familiarise yourself with Salesforce Field Service features and functionalities. Understanding the platform inside out will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals already working in Salesforce Field Service roles. Engaging with them on platforms like LinkedIn can provide insights into the day-to-day responsibilities and challenges, which can be invaluable during your discussions with us.
✨Tip Number 3
Stay updated on the latest trends and updates in field service management and Salesforce. This knowledge can set you apart from other candidates and show that you're proactive about your professional development.
✨Tip Number 4
Prepare to discuss specific examples of how you've implemented or optimised Salesforce Field Service in previous roles. Real-world experiences can illustrate your capabilities and make a strong impression during the interview process.
We think you need these skills to ace Field Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce Field Service. Include specific examples of past implementations, configurations, and any relevant certifications, such as the Salesforce Field Service Consultant certification.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills in resource management, scheduling policies, and mobile workforce logistics align with the job requirements.
Showcase Relevant Experience: When detailing your work history, focus on your 2+ years of experience in Salesforce Field Service delivery. Highlight any projects where you managed inventory tracking or optimised service objectives.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Shape IT Recruitment
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce Field Service during the interview. Be prepared to discuss specific projects where you delivered end-to-end implementations and how you optimised scheduling policies and work rules.
✨Demonstrate Problem-Solving Skills
Field Services Administrators often face unexpected challenges. Prepare examples of how you've tackled issues in past roles, particularly in resource management or mobile workforce logistics, to show your ability to think on your feet.
✨Familiarise Yourself with the Company’s Needs
Research the company and its recent acquisition. Understanding their business model and how Salesforce Field Service can enhance their operations will allow you to tailor your responses and demonstrate your genuine interest in the role.
✨Prepare Questions About the Role
Having insightful questions ready shows your enthusiasm and engagement. Ask about their current challenges with Salesforce Field Service or how they envision the role evolving as they integrate new businesses into their group.
