At a Glance
- Tasks: Provide technical support for Microsoft Dynamics 365 Finance & Operations and troubleshoot issues.
- Company: Join a leading Microsoft Partner with a focus on growth and innovation.
- Benefits: Competitive salary, career development, and exposure to exciting transformation projects.
- Other info: Collaborative team environment with opportunities for continuous learning.
- Why this job: Work with cutting-edge Microsoft technologies and enhance your consulting skills.
- Qualifications: Experience in D365 F&O support and strong problem-solving abilities.
The predicted salary is between 56250 - 68750 £ per year.
Are you an experienced D365 F&O Support Consultant looking to take the next step in your career with a leading Microsoft Partner?
We're working with a growing Microsoft Partner that is expanding its D365 practice and is looking for a F&O Support Consultant with a technical background to provide consultant to provide support across a diverse portfolio of enterprise clients.
This is an excellent opportunity to work with the latest Microsoft technologies, develop your consulting skills and become part of a collaborative team delivering high-quality solutions for customers.
Key Responsibilities
- Provide 2nd and 3rd line technical support for Microsoft Dynamics 365 Finance & Operations (D365 F&O) and legacy Dynamics AX environments.
- Troubleshoot and resolve application, integration, and system issues within agreed service level agreements (SLAs).
- Investigate and analyse incidents, identify root causes, and implement permanent solutions where appropriate.
- Monitor the health, performance, and availability of D365 F&O environments and supporting services.
- Support system integrations with third-party applications using APIs, Data Management Framework (DMF), OData, Azure services, and Power Platform where applicable.
- Manage and support batch jobs, recurring integrations, workflows, and business processes.
- Perform data imports, exports, validation, and troubleshooting using Data Management and other migration tools.
- Support user security by managing roles, duties, privileges, and access requests in accordance with organisational policies.
- Assist with application deployments, code releases, environment refreshes, and hotfix implementation across development, test, and production environments.
- Collaborate with functional consultants, developers, infrastructure teams, Microsoft, and third-party vendors to resolve complex technical issues.
- Analyse application logs, telemetry, SQL queries, and system diagnostics to identify and resolve performance issues.
- Support integrations with Azure Dev Ops, Lifecycle Services (LCS), Electronic Reporting (ER), and other Microsoft technologies.
- Document incidents, root cause analyses, technical solutions, and knowledge base articles to improve support processes.
- Participate in change management, release planning, testing, and production deployments.
- Provide technical guidance and support to business users, ensuring minimal disruption to business operations.
- Maintain system documentation, configuration records, and support procedures.
- Identify opportunities for system improvements, automation, and process optimisation.
- Ensure all support activities comply with ITIL best practices, governance standards, and security requirements.
- Participate in an on-call support rota where required.
- Stay up to date with Microsoft D365 F&O releases, platform updates, and emerging technologies to recommend continuous improvements.
Previous experience working for a Microsoft Partner or consultancy would be highly beneficial, but is not essential.
This is a fantastic opportunity to join a growing Microsoft Partner where you'll gain exposure to exciting transformation projects, work alongside experienced D365 professionals and continue developing your consulting career.
If you're a D365 F&O Support Consultant looking for your next challenge, we'd love to hear from you.
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D365 F&O Support Consultant employer: Shape IT Recruitment
At Shape IT Recruitment, we pride ourselves on being an excellent employer that fosters a dynamic and collaborative work culture. As a Marketing Manager in a growing Microsoft technology consultancy, you'll enjoy the opportunity for professional growth while taking ownership of impactful campaigns that drive real business results. Our supportive environment encourages creativity and innovation, making it a rewarding place to develop your career in marketing.
StudySmarter Expert Advice🤫
We think this is how you could land D365 F&O Support Consultant
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Shape IT Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Shape IT Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Shape IT Recruitment!
✨Direct Apply to Shape IT Recruitment
Let's not forget to apply directly through the Shape IT Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace D365 F&O Support Consultant
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Shape IT Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Shape IT Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Shape IT Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
