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- Tasks: Lead and mentor a high-performing D365 BC support team while managing workloads and performance.
- Company: Forward-thinking tech company with a collaborative and supportive culture.
- Benefits: Professional development, training opportunities, and clear career progression.
- Why this job: Make a real impact by driving operational excellence in a growing business.
- Qualifications: Experience with D365 BC and strong leadership skills are essential.
- Other info: Join a dynamic environment focused on innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting on behalf of a forward-thinking technology company seeking a D365 Business Central (BC) Support Team Leader to lead and grow a high-performing support team. This is a hands-on role combining technical expertise in D365 BC with strong leadership and team management skills.
What you’ll be doing:
- Lead, mentor, and develop a team of D365 BC support specialists.
- Manage team workload, priorities, and performance to deliver high-quality service.
- Foster a collaborative, solutions-focused environment.
D365 Business Central Support
- Provide second- and third-line support for D365 BC users, troubleshooting functional and technical issues.
- Oversee system configuration, customisation, integrations, and upgrades.
- Monitor system performance and recommend improvements to processes and workflows.
- Collaborate with cross-functional teams to ensure D365 BC supports business objectives.
Process & Reporting
- Develop and maintain support documentation, knowledge bases, and training materials.
- Monitor support metrics and KPIs, reporting trends, recurring issues, and improvement opportunities to management.
- Implement best practices for incident management, change control, and problem resolution.
Who we’re looking for:
- Proven experience with D365 Business Central, including functional configuration and user support.
- Prior experience managing or leading a support or IT team.
- Strong problem-solving and analytical skills with the ability to translate technical concepts to non-technical users.
- Excellent organisational, communication, and interpersonal skills.
- Experience with integrations between D365 BC and other business systems is a plus.
- D365 BC workflow automation, reporting, and extensions/customisations.
- Knowledge of ERP processes across finance, sales, purchasing, and supply chain.
- Experience with project management tools and ITSM platforms.
What’s on offer:
- Professional development and training opportunities.
- Collaborative, supportive company culture.
- Opportunities for career progression.
This is a fantastic opportunity for a D365 BC expert with leadership experience to drive operational excellence and help a growing business get the most from its ERP system.
D365 BC Support Team Leader employer: Shape IT Recruitment
Contact Detail:
Shape IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 BC Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with D365 BC. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with D365 BC. This will help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you've led teams and solved problems in past roles related to D365 BC.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your leadership and technical skills in D365 BC, and let us know why you're the perfect fit!
We think you need these skills to ace D365 BC Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with D365 Business Central and any leadership roles you've had. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the D365 BC Support Team Leader role. Share specific examples of how you've led teams and solved problems in the past.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've tackled technical issues or improved processes. We love candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Shape IT Recruitment
✨Know Your D365 BC Inside Out
Make sure you brush up on your D365 Business Central knowledge. Be ready to discuss specific functionalities, configurations, and any recent updates. This will show that you're not just familiar with the system but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about challenges you faced, how you motivated your team, and the outcomes. This will demonstrate your ability to mentor and develop others, which is key for this role.
✨Be Ready to Solve Problems
Expect scenario-based questions where you'll need to troubleshoot issues. Practice articulating your thought process clearly, as this will highlight your problem-solving skills and your ability to communicate technical concepts to non-technical users.
✨Highlight Your Collaborative Spirit
Since the role involves working with cross-functional teams, be prepared to discuss how you've collaborated with other departments in the past. Share specific examples of how you’ve fostered a solutions-focused environment and contributed to achieving business objectives.
