At a Glance
- Tasks: Provide 1st–3rd line support for Microsoft Dynamics 365 Business Central and troubleshoot user queries.
- Company: Join a dynamic Microsoft Partner with a focus on innovation and collaboration.
- Benefits: Gain valuable experience, develop expertise, and work in a supportive team environment.
- Other info: Opportunity to grow your career in a fast-paced, collaborative setting.
- Why this job: Be the go-to person for users and make a real difference in their experience.
- Qualifications: Experience with Microsoft Dynamics 365 Business Central and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting on behalf of a Microsoft Partner looking to add a Business Central Support Consultant to their growing Dynamics practice. This is a great opportunity for someone who enjoys problem-solving, working closely with users, and building deep expertise in Microsoft Dynamics 365 Business Central within a partner environment.
You’ll be the go-to person for functional support, troubleshooting, and user guidance, working with a mix of SMEs across different industries.
What You’ll Be Doing- Providing 1st–3rd line support for Microsoft Dynamics 365 Business Central
- Investigating and resolving functional issues and user queries
- Supporting end users with system usage, best practices, and training
- Logging, tracking, and prioritising support tickets
- Working closely with consultants and developers to escalate and resolve complex issues
- Assisting with testing, upgrades, and minor configuration changes
- Documenting solutions and contributing to internal knowledge bases
- Experience supporting Microsoft Dynamics 365 Business Central (or NAV)
- Strong functional understanding (finance, operations, or supply chain is a plus)
- Previous experience in a Microsoft Partner environment preferred
- Confident communicator with a customer-focused mindset
- Comfortable working independently and managing multiple tickets
Locations
1st Line Support - Business Central in Cheshire, Warrington employer: Shape IT Recruitment
Join a dynamic Microsoft Partner that values innovation and collaboration, offering a supportive work culture where your problem-solving skills can shine. With a focus on employee growth, you'll have access to ongoing training and development opportunities in the ever-evolving field of Microsoft Dynamics 365 Business Central. Located in a vibrant area, this role not only provides meaningful work but also fosters a sense of community among colleagues who are passionate about technology and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support - Business Central in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the Microsoft ecosystem, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Business Central, consider creating a portfolio or a case study showcasing how you’ve solved problems in the past. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common support scenarios. Think about how you’d troubleshoot issues and guide users through solutions. Practising these scenarios can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to make a difference in the Dynamics community. Plus, applying directly can sometimes give you a leg up in the process.
We think you need these skills to ace 1st Line Support - Business Central in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365 Business Central. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting users and how your background makes you a great fit for our team. We love seeing enthusiasm and a customer-focused mindset!
Showcase Your Communication Skills:As a 1st Line Support Consultant, clear communication is key. In your application, highlight any experiences where you’ve effectively communicated complex information to users or collaborated with teams. We want to know you can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at Shape IT Recruitment
✨Know Your Dynamics
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Be ready to discuss specific features and functionalities, especially around finance, operations, and supply chain. This will show that you’re not just familiar with the software but can also provide valuable insights.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled functional issues or user queries in the past. Think about specific scenarios where you successfully resolved a problem or improved a process. This will demonstrate your ability to think critically and act effectively under pressure.
✨Communicate Clearly
As a 1st Line Support Consultant, clear communication is key. Practice explaining complex concepts in simple terms. During the interview, focus on being concise and articulate, showing that you can guide users through troubleshooting steps without overwhelming them.
✨Be Ready to Discuss Ticket Management
Familiarise yourself with ticketing systems and how to prioritise support requests. Be prepared to talk about your experience managing multiple tickets and how you ensure timely resolutions. This will highlight your organisational skills and customer-focused mindset.
