At a Glance
- Tasks: Provide 1st–3rd line support for Microsoft Dynamics 365 Business Central and troubleshoot user queries.
- Company: Join a dynamic Microsoft Partner with a focus on innovation and collaboration.
- Benefits: Gain valuable experience, develop expertise, and enjoy a supportive work environment.
- Other info: Opportunity to work with diverse industries and grow your career in tech.
- Why this job: Be the go-to person for users and make a real impact in their daily operations.
- Qualifications: Experience with Microsoft Dynamics 365 Business Central and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting on behalf of a Microsoft Partner looking to add a Business Central Support Consultant to their growing Dynamics practice. This is a great opportunity for someone who enjoys problem-solving, working closely with users, and building deep expertise in Microsoft Dynamics 365 Business Central within a partner environment. You’ll be the go-to person for functional support, troubleshooting, and user guidance, working with a mix of SMEs across different industries.
What You’ll Be Doing
- Providing 1st–3rd line support for Microsoft Dynamics 365 Business Central
- Investigating and resolving functional issues and user queries
- Supporting end users with system usage, best practices, and training
- Logging, tracking, and prioritising support tickets
- Working closely with consultants and developers to escalate and resolve complex issues
- Assisting with testing, upgrades, and minor configuration changes
- Documenting solutions and contributing to internal knowledge bases
What We’re Looking For
- Experience supporting Microsoft Dynamics 365 Business Central (or NAV)
- Strong functional understanding (finance, operations, or supply chain is a plus)
- Previous experience in a Microsoft Partner environment preferred
- Confident communicator with a customer-focused mindset
- Comfortable working independently and managing multiple tickets
1st Line Support - Business Central in Bolton employer: Shape IT Recruitment
Join a dynamic Microsoft Partner that values innovation and collaboration, offering a supportive work culture where your problem-solving skills can shine. With a focus on employee growth, you will have access to ongoing training and development opportunities in the ever-evolving field of Microsoft Dynamics 365 Business Central. Located in a vibrant area, this role not only provides meaningful work but also the chance to engage with a diverse range of clients across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support - Business Central in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the Microsoft ecosystem, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Business Central, consider creating a mini-project or case study that highlights your problem-solving abilities. Share it on LinkedIn or during interviews to impress potential employers.
✨Tip Number 3
Prepare for the interview by brushing up on common support scenarios. Think about how you’d troubleshoot specific issues in Business Central and be ready to discuss your approach. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 1st Line Support - Business Central in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365 Business Central. We want to see how your skills match the job description, so don’t be shy about showcasing your problem-solving abilities and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting users and how you can contribute to our team. We love seeing enthusiasm for the role and the company, so let your personality come through!
Showcase Your Communication Skills:As a 1st Line Support Consultant, clear communication is key. In your application, highlight any experiences where you’ve successfully communicated complex information to users or collaborated with teams. We want to know you can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Shape IT Recruitment
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Familiarise yourself with its functionalities, especially in finance, operations, and supply chain. Being able to discuss specific features and how they solve user problems will show your expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved user issues or improved processes. Think about how you approached the problem, what steps you took, and the outcome. This will demonstrate your ability to troubleshoot effectively.
✨Communicate Clearly and Confidently
As a 1st Line Support Consultant, you'll need to communicate complex information simply. Practice explaining technical concepts in layman's terms. During the interview, be sure to listen actively and respond thoughtfully to questions.
✨Be Ready to Discuss Ticket Management
Since you'll be logging and prioritising support tickets, be prepared to talk about your experience with ticketing systems. Share how you manage multiple queries and ensure timely resolutions, as this is crucial for the role.
