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- Tasks: Provide second-line technical support and mentor junior engineers in a dynamic environment.
- Company: Join a leading IT services provider known for its innovative solutions and supportive culture.
- Benefits: Enjoy a diverse role, remote work options, and opportunities for professional growth.
- Why this job: This role offers hands-on experience with cutting-edge technologies and a chance to make a real impact.
- Qualifications: Strong knowledge of Windows Server, Office 365, and networking; experience in an MSP environment preferred.
- Other info: Ideal for tech enthusiasts eager to develop their skills and contribute to a collaborative team.
The predicted salary is between 28800 - 42000 £ per year.
2 days ago Be among the first 25 applicants
This range is provided by Shape IT Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Shape IT Recruitment
Senior Recruitment Consultant at Shape IT Recruitment
We’re recruiting for an experienced 2nd Line Engineer on behalf of a leading IT services provider. This is a varied, hands-on role ideal for someone who thrives in a fast-paced environment, enjoys mentoring junior team members, and is comfortable providing both remote and on-site support.
Key Responsibilities:
- Provide second-line technical support via the Service Desk, including hardware and software troubleshooting
- Attend client sites as required for proactive and reactive support
- Ensure long-term, cost-effective solutions that align with client needs
- Support and mentor junior engineers, sharing technical knowledge and best practices
- Recommend system improvements and upgrades based on client requirements and service offerings
- Deliver a professional, proactive approach to customer service
- Maintain a logical, methodical approach to problem-solving and troubleshooting
Essential Skills and Experience:
- Strong knowledge of Windows Server (2003–2022) and Desktop OS (XP–11)
- Experience with Office 365 setup and administration
- VMware and/or Hyper-V administration skills
- Hosted Desktop and Terminal Server environments
- Solid networking experience (DNS, routing, switching)
- Familiarity with VoIP systems, ideally 3CX
- Experience with Cisco or Draytek routers and firewalls
- Knowledge of Azure AD, Intune, and Microsoft Defender
- Group Policy management
- Exposure to Ubiquiti or Cisco wireless systems
- Previous experience within a Managed Services Provider (MSP) environment
What’s on Offer:
- A technically diverse role with exposure to a wide range of technologies
- Supportive team environment with the opportunity to mentor and progress
- A professional setting where your input and initiative will be valued
How to Apply:
If you’re an experienced 2nd Line Engineer looking for your next challenge, we’d love to hear from you. Please apply with your CV or contact us directly for more information.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Technology, Information and Media
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2nd Line Engineer employer: Shape IT Recruitment
Contact Detail:
Shape IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully mentored junior engineers in the past. This will show that you not only have the technical skills but also the leadership qualities that are essential for this position.
✨Tip Number 3
Research the company’s approach to customer service and be ready to discuss how you can contribute to their professional and proactive service ethos. Tailoring your responses to align with their values can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights into the company culture and expectations can help you tailor your approach and make a strong impression during the interview process.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description for the 2nd Line Engineer role. Emphasise your knowledge of Windows Server, Office 365, and any experience with VMware or Hyper-V.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and mentoring. Mention specific examples of how you've provided second-line support and improved systems in previous roles.
Highlight Problem-Solving Skills: In your application, provide examples of how you've approached troubleshooting and problem-solving in a methodical way. This is crucial for the role, so make it clear how you handle technical challenges.
Show Enthusiasm for Mentoring: Since the role involves mentoring junior engineers, express your enthusiasm for sharing knowledge and helping others grow. Include any past experiences where you've successfully mentored or trained team members.
How to prepare for a job interview at Shape IT Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server, Office 365, and any virtualisation technologies like VMware or Hyper-V. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Employ a logical and methodical approach when discussing past troubleshooting experiences. Use the STAR method (Situation, Task, Action, Result) to clearly outline how you tackled complex problems.
✨Emphasise Mentoring Experience
Since the role involves mentoring junior engineers, share examples of how you've supported and guided less experienced team members in previous positions. This will show your leadership potential.
✨Prepare for Customer Service Scenarios
As customer service is key in this role, be ready to discuss how you've handled difficult client interactions in the past. Highlight your proactive approach and ability to maintain professionalism under pressure.
