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- Tasks: Repair and maintain coffee equipment while ensuring customer satisfaction.
- Company: Join a leading name in the coffee industry with a vibrant culture.
- Benefits: Competitive salary, company vehicle, pension, and 25 days holiday.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Combine your passion for coffee with hands-on technical work and customer service.
- Qualifications: Mechanical experience, problem-solving skills, and a clean driving licence required.
This is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Swindon and the surrounding area.
Salary up to c£37,500 per annum including working 1 in 4 weekends, vehicle, pension, and other benefits.
Requirement:
- A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards, and procedures.
- Ensure complete customer satisfaction by understanding their needs and providing attention to detail.
- Mechanical experience and knowledge required along with a full and fairly clean UK driving license.
Position Description:
Promote the company by responding to reactive and service call requests by working in a professional, efficient, and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.
Responsibilities:
- Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in good working order.
- All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
- Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
- Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
- Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
- Provide agreed spare parts stocks via hand-held unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
Knowledge, Skills & Experience:
- A confident individual with a passion for customer service.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates strong problem-solving skills with an electrical mechanical background.
- Computer literate with a clean driving licence.
- Self-motivated with a flexible approach to work, location, and hours (Required to work 1 in 4 weekends).
If you feel this role to be a good match for your skills and experience, we look forward to hearing from you.
Field Service Engineer in Swindon employer: Shannon White Technical Recruitment
Contact Detail:
Shannon White Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Swindon
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills match the job description, especially your technical abilities and customer service experience.
✨Tip Number 3
Dress the part! As a Coffee Field Service Engineer, you'll want to look professional yet approachable. Make sure your outfit reflects the company's culture while also being practical for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer in Swindon
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Talk about your experience with coffee equipment and how you ensure quality. We want to see that you’re not just technically skilled but also genuinely enthusiastic about the coffee industry.
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your mechanical experience and any relevant customer service skills. We appreciate a well-organised CV that clearly shows how your background fits the job description.
Be Professional Yet Approachable: While we want you to be professional in your application, don’t forget to show your personality! Use a friendly tone that reflects your ability to connect with customers. Remember, we’re looking for someone who can engage with clients while getting the job done.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Shannon White Technical Recruitment
✨Know Your Coffee Inside Out
Make sure you brush up on your knowledge of coffee quality and equipment. Be prepared to discuss different types of coffee machines, their maintenance, and how to ensure top-notch coffee quality. This will show your passion for the industry and your technical expertise.
✨Show Off Your Problem-Solving Skills
Think of specific examples where you've successfully diagnosed and fixed mechanical issues in the past. Be ready to explain your thought process during these situations. This will demonstrate your strong problem-solving skills, which are crucial for a Field Service Engineer.
✨Customer Service is Key
Prepare to talk about your approach to customer service. Think of times when you've gone above and beyond to ensure customer satisfaction. Highlighting your ability to communicate effectively and professionally with clients will set you apart from other candidates.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios related to coffee equipment repair and maintenance. Brush up on your technical knowledge and be ready to explain how you would handle specific situations. This will showcase your hands-on experience and readiness for the role.