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- Tasks: Repair and maintain coffee equipment while ensuring customer satisfaction.
- Company: Join a leading name in the coffee industry with a dynamic team.
- Benefits: Competitive salary, company vehicle, 25 days holiday, and pension.
- Why this job: Combine your passion for coffee with technical skills in a rewarding role.
- Qualifications: Mechanical experience, problem-solving skills, and a clean driving licence required.
- Other info: Flexible hours with opportunities for career growth and development.
The predicted salary is between 30000 - 37500 £ per year.
This is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Slough and the surrounding area.
Salary up to c£37,500 per annum including working 1 in 4 weekends, vehicle, pension, and other benefits.
Requirement:- A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards, and procedures.
- Ensure complete customer satisfaction by understanding their needs and providing attention to detail.
- Mechanical experience and knowledge required along with a full and fairly clean UK driving license.
Promote the company by responding to reactive and service call requests by working in a professional, efficient, and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.
Responsibilities:- Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in good working order.
- All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
- Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
- Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
- Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
- Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
- A confident individual with a passion for customer service.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates strong problem-solving skills with an electrical mechanical background.
- Computer literate with a clean driving licence.
- Self-motivated with a flexible approach to work, location, and hours (Required to work 1 in 4 weekends).
If you feel this role to be a good match for your skills and experience we look forward to hearing from you.
Field Service Engineer in Slough employer: Shannon White Technical Recruitment
Contact Detail:
Shannon White Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the coffee industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to field service roles. We suggest you also brush up on your technical knowledge about coffee equipment. Show them you’re not just a candidate, but the perfect fit!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website for the best chance at landing that Coffee Field Service Engineer role. We’ve got all the latest opportunities listed, so don’t miss out on your dream job!
We think you need these skills to ace Field Service Engineer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Coffee Field Service Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your mechanical expertise and customer service passion!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've ensured customer satisfaction in the past and how you’ve tackled challenges in a professional manner.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you’ve successfully diagnosed and repaired equipment. We love candidates who can demonstrate strong problem-solving skills, so share those stories that show off your ability to think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Shannon White Technical Recruitment
✨Know Your Coffee Inside Out
Make sure you brush up on your knowledge of coffee quality and equipment. Be ready to discuss different types of coffee machines, their maintenance needs, and how to ensure top-notch coffee quality. This will show your passion for the industry and your technical expertise.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and fixed equipment issues. Highlight your mechanical background and how it has helped you in previous roles. This will demonstrate your ability to handle the challenges that come with being a Field Service Engineer.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of ways you've gone above and beyond for clients in the past. Be ready to share stories that showcase your commitment to customer satisfaction and how you ensure their needs are met.
✨Be Ready for Practical Questions
Expect some technical questions or scenarios during the interview. They might ask how you would approach a specific repair or maintenance task. Practise articulating your thought process clearly, as this will reflect your hands-on experience and problem-solving abilities.
