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- Tasks: Repair and maintain coffee equipment while ensuring customer satisfaction.
- Company: Join a leading name in the coffee industry with a dynamic team.
- Benefits: Competitive salary, company vehicle, pension, and 25 days holiday.
- Other info: Flexible working hours with opportunities for growth and development.
- Why this job: Combine your passion for coffee with technical skills in a rewarding role.
- Qualifications: Mechanical experience and a clean UK driving licence required.
Location: Newcastle
Salary: Up to c£37,500 pa. Up to £33,000 per annum + c£4,500 for working 1 in 4 weekends + vehicle + pension + other benefits.
Hours: 7am-4pm (leave at 7, home at 4)
This is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Newcastle and the surrounding area.
Requirements:- A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures.
- Ensure complete customer satisfaction by understanding their needs and providing attention to detail.
- Mechanical experience and knowledge required along with a full and fairly clean UK driving license.
Promote the company by responding to reactive and service call requests by working in a professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.
Responsibilities:- Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in good working order.
- All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
- Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
- Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
- Complete all necessary online job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
- Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
- A confident individual with a passion for customer service.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates strong problem solving skills with an electrical mechanical background.
- Computer literate with a clean driving licence.
- Self-motivated with a flexible approach to work, location and hours. (Required to work 1 in 4 weekends)
If you feel this role to be a good match for your skills and experience we look forward to hearing from you.
Field Service Engineer in Newcastle upon Tyne employer: Shannon White Technical Recruitment
Contact Detail:
Shannon White Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the coffee industry, attend local events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got mechanical experience or knowledge about coffee equipment, consider creating a portfolio or a video showcasing your expertise. This can really set you apart from other candidates.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to come to you. Reach out directly to companies you admire, like those in the coffee industry, and express your interest in working with them. A little initiative goes a long way!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, it shows you’re serious about joining our team. Let’s get you that Coffee Field Service Engineer role!
We think you need these skills to ace Field Service Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Mention any relevant experience you have with coffee equipment or your understanding of coffee quality. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the coffee industry.
Highlight Your Technical Skills: Make sure to showcase your mechanical experience and technical abilities in your application. Detail any specific skills or past experiences that relate to fault finding and maintenance of equipment. We need someone who can hit the ground running, so don’t hold back on your expertise!
Customer Service is Key: Since this role is all about ensuring customer satisfaction, emphasise your customer service skills in your application. Share examples of how you've gone above and beyond for clients in the past. We’re looking for someone who can connect with our customers and make their experience top-notch!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Shannon White Technical Recruitment
✨Know Your Coffee Inside Out
Make sure you brush up on your knowledge of coffee quality and equipment. Be ready to discuss different types of coffee machines, their maintenance, and how to ensure top-notch coffee quality. This will show your passion for the industry and your technical expertise.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and fixed equipment issues. Highlight your mechanical background and how it has helped you in previous roles. This will demonstrate your ability to handle the challenges that come with being a Field Service Engineer.
✨Customer Service is Key
Since this role involves a lot of client interaction, think of ways you've gone above and beyond for customers in the past. Be ready to share specific instances where you ensured customer satisfaction, as this will be crucial for the interviewers.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your technical knowledge and customer service skills. Practice answering questions about how you would handle specific situations on the job, such as dealing with a difficult client or troubleshooting a malfunctioning machine.