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- Tasks: Repair and maintain coffee equipment while ensuring customer satisfaction.
- Company: Join a leading name in the coffee industry with a vibrant team.
- Benefits: Competitive salary, company vehicle, pension, and 25 days holiday.
- Why this job: Combine your passion for coffee with hands-on technical work.
- Qualifications: Mechanical experience and a clean UK driving licence required.
- Other info: Flexible hours with opportunities for growth and development.
The predicted salary is between 30000 - 37500 Ā£ per year.
This is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Glasgow and the surrounding area.
Salary up to cĀ£37,500 per annum including working 1 in 4 weekends, vehicle, pension, and other benefits.
Requirement:A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail. Mechanical experience and knowledge required along with a full and fairly clean UK driving license.
Position Description:Promote the company by responding to reactive and service call requests by working in a professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.
Responsibilities:- Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in good working order.
- All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
- Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
- Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
- Complete all necessary online job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
- Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
- A confident individual with a passion for customer service.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates strong problem solving skills with an electrical mechanical background.
- Computer literate with a clean driving licence.
- Self-motivated with a flexible approach to work, location and hours (Required to work 1 in 4 weekends).
If you feel this role to be a good match for your skills and experience we look forward to hearing from you.
Locations
Field Service Engineer in Glasgow, Scotland employer: Shannon White Technical Recruitment
Contact Detail:
Shannon White Technical Recruitment Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Field Service Engineer in Glasgow, Scotland
āØTip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the coffee industry.
āØTip Number 2
Practice your technical skills! Brush up on your mechanical and electrical knowledge related to coffee equipment. Being able to discuss specific issues or solutions during your interview will definitely impress them.
āØTip Number 3
Showcase your customer service skills! Think of examples where you've gone above and beyond for a client. This role is all about ensuring customer satisfaction, so let them know youāre the right fit.
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Field Service Engineer in Glasgow, Scotland
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Coffee Field Service Engineer role. We want to see how your background aligns with our needs, so donāt be shy about showcasing your mechanical expertise and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youāre passionate about coffee and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've successfully solved problems in a technical setting. Weāre looking for someone who can think on their feet, so share those stories that demonstrate your ability to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. Itās super easy, and youāll be able to submit all your documents in one go. Plus, it shows us youāre serious about joining our team!
How to prepare for a job interview at Shannon White Technical Recruitment
āØKnow Your Coffee Inside Out
Make sure you brush up on your knowledge of coffee quality and equipment. Be prepared to discuss different types of coffee machines, their maintenance, and how to ensure top-notch coffee quality. This will show your passion for the industry and your technical expertise.
āØShow Off Your Problem-Solving Skills
Think of specific examples where you've successfully diagnosed and fixed mechanical issues in the past. Be ready to explain your thought process and how you approached the problem. This will demonstrate your strong problem-solving skills, which are crucial for a Field Service Engineer.
āØCustomer Service is Key
Prepare to talk about your approach to customer service. Think of times when you've gone above and beyond to ensure customer satisfaction. Highlight your ability to communicate effectively and keep clients informed, as this is essential for the role.
āØBe Ready for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific repair situation or how you would manage your time on-site. Practising these scenarios beforehand can help you feel more confident and articulate during the interview.
