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- Tasks: Repair and maintain coffee equipment while ensuring customer satisfaction.
- Company: Join a leading name in the coffee industry with a strong reputation.
- Benefits: Up to £37,500 salary, company vehicle, pension, and 25 days holiday.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Combine your passion for coffee with technical skills in a dynamic role.
- Qualifications: Mechanical experience, problem-solving skills, and a clean driving licence required.
The predicted salary is between 33000 - 37500 £ per year.
This is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Cambridge and the surrounding area.
Salary up to c£37,500 per annum including working 1 in 4 weekends, vehicle, pension, and other benefits.
Requirements:- A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards, and procedures.
- Ensure complete customer satisfaction by understanding their needs and providing attention to detail.
- Mechanical experience and knowledge required along with a full and fairly clean UK driving license.
Promote the company by responding to reactive and service call requests by working in a professional, efficient, and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.
Responsibilities:- Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all coffee equipment is left in good working order.
- All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
- Work proactively with the central call centre, taking day-to-day instructions and keeping them updated.
- Comply with all on-site arrival procedures, making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bringing any risks to the attention of the company management.
- Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises.
- Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
- Provide agreed spare parts stocks via hand-held unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
- A confident individual with a passion for customer service.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates strong problem-solving skills with an electrical mechanical background.
- Computer literate with a clean driving licence.
- Self-motivated with a flexible approach to work, location, and hours (required to work 1 in 4 weekends).
If you feel this role to be a good match for your skills and experience, we look forward to hearing from you.
Field Service Engineer employer: Shannon White Technical Recruitment
Contact Detail:
Shannon White Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the coffee industry.
✨Tip Number 2
Practice your technical skills! Brush up on your mechanical and electrical knowledge related to coffee equipment. Being able to discuss specific issues or solutions during interviews will definitely impress them.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role entails and how your skills align with the requirements. Highlight your relevant experience in your application!
Show Off Your Technical Skills: As a Coffee Field Service Engineer, your technical ability is key! Make sure to mention any mechanical experience or knowledge you have. We love seeing candidates who can demonstrate their understanding of coffee equipment and quality standards.
Emphasise Customer Satisfaction: Customer satisfaction is at the heart of what we do. In your application, share examples of how you've gone above and beyond for customers in the past. We want to know how you ensure clients are happy and how you handle challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Shannon White Technical Recruitment
✨Know Your Coffee Inside Out
Make sure you brush up on your knowledge of coffee quality and equipment. Be prepared to discuss different types of coffee machines, their maintenance, and how to ensure the best coffee quality. This will show your passion for the industry and your technical expertise.
✨Show Off Your Problem-Solving Skills
Think of specific examples where you've successfully diagnosed and fixed mechanical issues in the past. Be ready to explain your thought process during these situations, as this will demonstrate your strong problem-solving abilities that are crucial for a Field Service Engineer.
✨Customer Service is Key
Prepare to talk about your approach to customer service. Think of instances where you've gone above and beyond to ensure customer satisfaction. Highlighting your ability to communicate effectively and maintain professionalism will set you apart from other candidates.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios related to the role. They might ask how you would handle a specific repair situation or how you would manage your time when responding to service calls. Practising these scenarios can help you feel more confident during the interview.