Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Repair and maintain coffee equipment while ensuring customer satisfaction.
- Company: Join a leading name in the coffee industry with a vibrant team.
- Benefits: Earn up to £37,500, enjoy a company vehicle, pension, and 25 days holiday.
- Why this job: Combine your passion for coffee with technical skills in a dynamic role.
- Qualifications: Mechanical experience and a clean UK driving licence are essential.
- Other info: Flexible hours with opportunities for growth and development.
This is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Edinburgh and the surrounding area.
Salary up to c£37,500 per annum including working 1 in 4 weekends, vehicle, pension, and other benefits.
Requirement:A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards, and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail. Mechanical experience and knowledge required along with a full and fairly clean UK driving license.
Position Description:Promote the company by responding to reactive and service call requests by working in a professional, efficient, and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.
Responsibilities:- Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in good working order.
- All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
- Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
- Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
- Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
- Provide agreed spare parts stocks via hand-held unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
- A confident individual with a passion for customer service.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates strong problem-solving skills with an electrical mechanical background.
- Computer literate with a clean driving licence.
- Self-motivated with a flexible approach to work, location, and hours (Required to work 1 in 4 weekends).
If you feel this role to be a good match for your skills and experience we look forward to hearing from you.
Field Service Engineer employer: Shannon White Technical Recruitment
Contact Detail:
Shannon White Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the coffee industry.
✨Tip Number 2
Practice your technical skills! Brush up on your mechanical knowledge and problem-solving abilities. You might get asked to troubleshoot a coffee machine on the spot, so being prepared is key!
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone above and beyond for clients in the past. Remember, they want someone who can ensure complete customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Talk about your experience with coffee equipment and how you ensure quality. We want to see that you’re not just technically skilled but also genuinely excited about the coffee industry.
Be Clear and Concise: Keep your application straightforward and to the point. Highlight your relevant skills and experiences without fluff. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the Coffee Field Service Engineer role.
Tailor Your Application: Make sure to customise your application for this specific role. Mention how your mechanical experience and customer service skills align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at Shannon White Technical Recruitment
✨Know Your Coffee Inside Out
Make sure you brush up on your knowledge of coffee quality and equipment. Be ready to discuss different types of coffee machines, their maintenance needs, and how to ensure top-notch coffee quality. This will show your passion for the industry and your technical expertise.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled mechanical issues in the past. Think about times when you diagnosed a problem quickly or implemented a solution that improved customer satisfaction. This will highlight your strong problem-solving skills, which are crucial for this role.
✨Demonstrate Your Customer Service Passion
Since this role involves a lot of client interaction, be ready to talk about your approach to customer service. Share stories where you went above and beyond to meet a customer's needs or how you handled difficult situations. This will show that you understand the importance of customer satisfaction.
✨Be Prepared for Practical Questions
Expect some technical questions or scenarios during the interview. They might ask how you would handle a specific repair or maintenance task. Practise explaining your thought process clearly and confidently, as this will demonstrate your technical ability and communication skills.
