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- Tasks: Repair and maintain coffee equipment while ensuring customer satisfaction.
- Company: Join a leading name in the coffee industry with a strong reputation.
- Benefits: Competitive salary, company vehicle, pension, and 25 days holiday.
- Other info: Flexible hours with opportunities to work on diverse projects across various clients.
- Why this job: Combine your passion for coffee with hands-on technical work and customer service.
- Qualifications: Mechanical experience, problem-solving skills, and a clean driving licence required.
The predicted salary is between 33000 - 37500 £ per year.
This is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Cambridge and the surrounding area. Salary up to c£37,500 per annum including working 1 in 4 weekends, vehicle, pension, and other benefits.
Requirement: A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards, and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail. Mechanical experience and knowledge required along with a full and fairly clean UK driving license.
Position Description: Promote the company by responding to reactive and service call requests by working in a professional, efficient, and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.
Responsibilities:
- Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in good working order.
- All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
- Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
- Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
- Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
- Provide agreed spare parts stocks via hand-held unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
Knowledge, Skills & Experience:
- A confident individual with a passion for customer service.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates strong problem-solving skills with an electrical mechanical background.
- Computer literate with a clean driving licence.
- Self-motivated with a flexible approach to work, location, and hours (Required to work 1 in 4 weekends).
If you feel this role to be a good match for your skills and experience we look forward to hearing from you.
Field Service Engineer in Cambridge employer: Shannon White Technical Recruitment
Contact Detail:
Shannon White Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the coffee industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got mechanical experience, consider creating a portfolio of your work or even a short video demonstrating your problem-solving abilities with coffee equipment. This can really set you apart from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to come to you. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Keep your online presence sharp! Update your LinkedIn profile and make sure it reflects your passion for customer service and technical skills. And remember, apply through our website for the best chance of landing that Coffee Field Service Engineer role!
We think you need these skills to ace Field Service Engineer in Cambridge
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Mention any relevant experience or knowledge you have about coffee quality and equipment. We want to see that you’re not just looking for a job, but that you genuinely care about the coffee industry.
Highlight Your Technical Skills: Make sure to showcase your mechanical experience and problem-solving skills in your application. We’re looking for someone who can tackle technical challenges head-on, so don’t hold back on detailing your past experiences with equipment repair and maintenance.
Customer Service is Key: Since this role involves a lot of customer interaction, emphasise your customer service skills in your application. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles. We want to know how you can make our clients happy!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Shannon White Technical Recruitment
✨Know Your Coffee Inside Out
Make sure you brush up on your knowledge of coffee quality and equipment. Be ready to discuss different types of coffee machines, their maintenance needs, and how to ensure top-notch coffee quality. This will show that you're not just technically skilled but also passionate about the product.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and fixed mechanical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your skills can directly benefit the company.
✨Customer Service is Key
Since this role involves a lot of client interaction, think of ways to demonstrate your commitment to customer satisfaction. Share stories where you went above and beyond for a customer or how you handled difficult situations with professionalism.
✨Be Ready for Practical Questions
Expect some technical questions or even practical tests during the interview. Brush up on your mechanical knowledge and be prepared to explain your thought process when troubleshooting equipment. This will help you stand out as a candidate who can think on their feet.