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For Companies At a Glance
- Tasks: Ensure resident satisfaction and maintain quality service in a vibrant community.
- Company: Join Shannex, a family-owned organisation dedicated to better living for all ages.
- Benefits: Enjoy competitive salary, comprehensive health benefits, and perks like discounts and virtual healthcare.
- Why this job: Make a meaningful impact by working with seniors and enhancing their living experience.
- Qualifications: University degree or equivalent experience in hospitality or business administration.
- Other info: Be part of a supportive team that values diversity, inclusion, and personal growth.
The predicted salary is between 40000 - 49000 £ per year.
If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™. We are searching for a Resident Experience Coordinator to join our Parkland Ajax team based in Ajax, Ontario.
Benefits
- Approximate annual salary range: $50,000 - $61,000 (salary is dependent on experience)
- Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance Program
- Life, travel, and other insurances
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
- RRSP program (5% employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
- Access to continuing education and training through the Shannex Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety
About the Opportunity
- Maintains quality and resident satisfaction of Parkland Ancaster standards; Consistently ensures service delivery meets established brand standards in terms of quality, safety, timeliness, and customer service.
- Establishes strong processes of utilizing formal and informal resident feedback to influence operational practices.
- Oversees the orientation of new Residents to Parkland Ancaster through established standards.
- Directs safety & wellness culture of housekeeping team.
- Performs other related duties as required.
About You
- A University Degree or equivalent experience in Business Administration, Hospitality Management, or similar education.
- 1-2 years in a marketing and administrative role within Hospitality or Seniors Living environment; You are passionate about working with seniors and have experience working with the elderly in a seniors’ living or long-term care environment.
- Alzheimer’s Disease and other Dementia Care Course considered an asset.
About Us
Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health Services, in partnership with Nova Scotia Health.
Apply Today
If you’re ready to join the Shannex team of Great People, apply today! Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs. All applications are kept in strict confidentiality. Only those selected for an interview will be contacted.
Resident Experience Coordinator in Kirkwall employer: Shannex Incorporated
Contact Detail:
Shannex Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Coordinator in Kirkwall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Shannex. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for interviews by researching Shannex's values and mission. Think about how your experience aligns with their commitment to meaningful connections and better living. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to working with seniors. Show your passion for the role of Resident Experience Coordinator and how you can contribute to creating a safe and welcoming environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Shannex family!
We think you need these skills to ace Resident Experience Coordinator in Kirkwall
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for working with seniors shine through. We want to see how your experiences align with our mission of creating meaningful connections and enhancing the lives of residents.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality or senior living. We love seeing how your background fits with the role of Resident Experience Coordinator, so don’t hold back!
Be Authentic: We appreciate honesty and professionalism, so be yourself in your application. Share your unique story and what makes you a great fit for our team at Shannex. Authenticity goes a long way!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Shannex Incorporated
✨Know Your Stuff
Before the interview, make sure you understand Shannex's mission and values. Familiarise yourself with their approach to resident care and community building. This will help you align your answers with what they’re looking for in a Resident Experience Coordinator.
✨Show Your Passion
Since this role involves working closely with seniors, it’s crucial to convey your passion for enhancing their lives. Share specific experiences where you’ve made a positive impact in a similar environment, whether through previous jobs or volunteer work.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past where you’ve successfully navigated difficult scenarios, especially in hospitality or senior living settings.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about how Shannex measures resident satisfaction or what initiatives they have in place for continuous improvement. This shows your genuine interest in the role and the company.