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For Companies At a Glance
- Tasks: Deliver top-notch customer service while carrying out remedial work in new homes.
- Company: Join Shanly Homes, an award-winning regional housebuilder with a supportive culture.
- Benefits: Enjoy competitive salary, company vehicle, generous leave, and wellness perks.
- Why this job: Make a real difference in customers' lives by ensuring their new homes are perfect.
- Qualifications: Multi-trade skills and a passion for customer satisfaction are essential.
- Other info: Be part of a friendly team with great career growth and social events.
The predicted salary is between 28800 - 43200 £ per year.
Are you a skilled multi trade wanting to work with an award-winning regional housebuilder? Shanly Homes is looking for a Customer Care Operative to join their team covering our Thames Valley regional sites in the Buckinghamshire, Berkshire and North London areas.
About the role
As Customer Care Operative you will have your own company vehicle to travel around our developments to:
- Carry out a range of remedial work for our customers who have moved into their new homes.
- Ensure that all work is to a high standard, delivering a great service to our customers.
- Be fully prepared for each job with the necessary tools, paint, supplies, etc so that work is carried out as efficiently as possible.
- Accurately record and access information on our customer care software (ClixiFix).
- Complete all the necessary information on work completed and raise if any follow up is required.
- Maintain good communication with customers and our customer care team.
- Answer any customer questions regarding the work being carried out and be aware of when to escalate points to the team.
About you
- Multi-trade background e.g. carpentry, tiling, painting and decorating, mastic, plastering, etc.
- Practical approach to resolving customer defects.
- Full, clean driving licence and residing within easy reach of our Southern regional developments.
- Customer focused and wanting to deliver a high standard of service to our customers.
- Great communication skills.
- Good at planning out work and what equipment/supplies, etc is needed in advance.
- Friendly and professional approach.
- Proactive problem solver, using your initiative to find solutions.
- Confident IT skills and ideal if you have previous use of customer care software.
Please note as this role is working in our customers' homes, we will conduct a criminal records check.
What we offer in return
- Friendly, supportive team with a welcoming culture.
- A privately-owned business with all the benefits of a financially strong company that has stood the test of time.
- Competitive salary and company vehicle for business use.
- Discretionary annual and long-term bonus schemes.
- Pension scheme paid via salary exchange.
- Annual leave starting at 25 days to a max of 30 days.
- Free life assurance.
- Many wellbeing benefits - on-demand GP service, free weekly fitness classes, discounted gym membership, Employee Assistance Programme and a cycle to work scheme.
- Discount scheme with savings across a range of sectors.
- Plus many social events throughout the year.
Customer Care Operative in Beaconsfield employer: Shanly Group
Contact Detail:
Shanly Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Operative in Beaconsfield
✨Tip Number 1
Get to know the company! Research Shanly Homes and their values. When you understand what they stand for, you can tailor your approach and show them why you're the perfect fit for their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can go a long way in making a lasting impression and might even get you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer care and multi-trade skills. Show off your problem-solving abilities and how you handle customer interactions – they want to see your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Shanly Homes family.
We think you need these skills to ace Customer Care Operative in Beaconsfield
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your multi-trade background in your application. We want to see your experience in carpentry, tiling, and all those handy skills that make you a great fit for the Customer Care Operative role.
Be Customer-Focused: Since this role is all about delivering top-notch service, let us know how you've gone above and beyond for customers in the past. Share specific examples that showcase your friendly and professional approach.
Get Organised: Planning is key! In your application, mention how you prepare for jobs by gathering the right tools and supplies. This shows us you're proactive and ready to tackle any task efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Shanly Group
✨Know Your Trade Inside Out
Make sure you brush up on your multi-trade skills before the interview. Be ready to discuss specific techniques and tools you've used in carpentry, tiling, or any other relevant areas. This shows you're not just a jack of all trades but a master of your craft!
✨Showcase Your Customer Service Skills
Since this role is all about delivering great service, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your communication skills and how you handle customer queries or complaints effectively.
✨Be Prepared with Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Customer Care Operative role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Familiarise Yourself with ClixiFix
Since you'll be using customer care software, it’s a good idea to familiarise yourself with ClixiFix or similar platforms. If you have experience with any customer care software, be ready to discuss it. This will demonstrate your tech-savviness and readiness to hit the ground running.