General Manager - Shanklin & Sandown Golf Club

Founded in 1900, Shanklin & Sandown Golf Club is a James Braid heathland course located on the Isle of Wight. Originally a nine-hole layout designed by Tom Dunn, it was later expanded to 18 holes by James Braid and officially opened in 1903. The Club has hosted the Hampshire County Championships multiple times and is recognised as the premier golf course on the Isle of Wight.

We are seeking a General Manager to lead the next phase of the Club’s development in moving some of the major responsibilities away from the committee structure. Reporting to the Chair and supported by the Management Committee, the General Manager is responsible for all day-to-day operations, the delivery of outstanding member service, and the effective execution of the Club’s strategic objectives. This is a full-time, on-site leadership role requiring a highly motivated, professional and visible presence. The successful candidate will be integral to shaping the Club’s future, driving operational excellence, modernisation, member engagement, facility development and financial sustainability.

Applicants should be able to demonstrate significant experience and capability in several of the following areas, with Financial and Commercial management being considered particularly important.

• Leadership & Operational Management: Provide strong leadership, clear direction and effective line management across departments ideally including F&B, clubhouse operations and administration. Maintain a consistently high-quality experience for members and visitors, ensuring the Club operates efficiently, safely and profitably. Recruit, manage and develop staff, fostering a positive, motivated culture aligned to the Club’s ethos. Manage the Club Professional’s franchise agreement and maintain positive working relationships with contractors and suppliers. Oversee the presentation, maintenance and improvement of the clubhouse, facilities and grounds. Ensure compliance with all health & safety, employment, governance, licensing and GDPR requirements. Manage HR processes, policies and procedures effectively, working in collaboration with our HR consultants. Uphold the Club’s commitment to equality, diversity and inclusion across membership and employment practices.
• Financial & Commercial Management: Prepare, manage and monitor annual operating and capital budgets in line with strategic priorities. Take responsibility for financial performance, forecasting, cost control and cash flow management, whilst working with our nominated accountants. Identify opportunities to maximise revenue and improve profitability across golf, hospitality and commercial activities.
• Strategic Leadership & Development: Assist the Management Committee to develop, refine and deliver the Club’s Strategic Plan. Lead modernisation projects including facility upgrades, sustainability initiatives, digital transformation and member services improvements. Drive a culture of continuous improvement and innovation.
• Member Experience & Engagement: Be a visible, approachable and trusted presence throughout the Club, building strong member relationships. Ensure warm, professional and consistent service standards across all touchpoints. Act on member feedback to enhance satisfaction and retention. Assist with recruitment, engagement and retention strategies across all membership categories.
• Marketing, Membership & Community: Oversee marketing, communications and digital engagement to promote the Club effectively. Ensure the Club remains relevant, attractive and competitive within the wider golf landscape.

At least 5 years’ experience as a General Manager or senior leader in a comparable organisation, with responsibility for operations, staffing and budgets. Proven experience managing budgets, financial reporting, management accounts and cash flow. Demonstrated leadership and people management skills with a motivational, collaborative approach. Excellent IT, communication, organisational and interpersonal skills. Knowledge of HR, UK employment law, health & safety and licensing requirements.

Employment Package & Benefits:

• Salary: £45,000–£50,000 per annum (dependent on experience).
• Holidays: 25 days plus bank holiday allowance.
• Hours: Contracted 40 hours per week, including scheduled weekends and additional hours as required.
• Facilities: Full use of club facilities in line with Club policies.
• Professional Development: Paid leave to attend approved courses and development activities.
• Expenses: Reimbursement of reasonable business expenses, including mileage (excluding home-to-work travel).
• Location: It is expected that the General Manager resides on the Isle of Wight and works onsite.
• Scope for relocation assistance.
• Pension contributions.