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- Tasks: Lead revenue strategy and customer sales for a luxury hotel in London.
- Company: Join the prestigious Shangri-La, The Shard, London's first elevated luxury hotel.
- Benefits: Enjoy exclusive discounts, comprehensive benefits, and competitive pension contributions.
- Why this job: Shape the future of luxury hospitality and make a real impact in a dynamic market.
- Qualifications: Proven success in senior revenue management within luxury hotels and strong analytical skills.
- Other info: Be part of a high-performing team with excellent career development opportunities.
The predicted salary is between 80000 - 100000 £ per year.
An exciting opportunity has arisen for a Director of Revenue and Customer Sales to become part of our world class, luxury hospitality team. We are seeking a commercially astute and strategically minded revenue leader, who thrives in a luxury environment and understands the nuance of positioning a 5 star property in one of the world's most dynamic markets.
The Director of Revenue and Customer Sales is responsible for recommending, developing, and implementing revenue strategy across all channels and for developing a strong revenue and customer sales pipeline. The Director of Revenue and Customer Sales will ensure the reservation process is seamless and drives the positioning of Shangri-La The Shard as London's leading luxury hotel.
Who are we?
We are Shangri-La, The Shard, London, the first elevated luxury hotel in the city and Western Europe's tallest building. Our guests dine with unparalleled views across London, capturing the city's most historic area, inclusive of Tate Modern, St. Paul's Cathedral, and Borough Market. Our award-winning restaurants and bars offer an incredible world of dining in the clouds. As a valued member of our team you will be integral to our guests' experience from the off-set and our team will ensure you have everything you need to succeed in your career with us.
What we are looking for?
- A sharp commercial thinker, with confidence to influence at executive level.
- Equally comfortable shaping long-term revenue strategy and diving into detail.
- Highly analytical, with a deep understanding of revenue systems, distribution channels, segmentation and market intelligence.
- A natural communicator who can translate complex data into clear direction and action.
- Decisive, forward thinking and proactive in identifying opportunities and mitigating risk.
- Energised by pace, competition and the pursuit of excellence.
You will have:
- Proven success in a Senior Revenue Management leadership role, within luxury or premium hotels.
- Strong knowledge of hotel operations and interdependencies between revenue, sales, marketing and operations.
- Thorough understanding of the London luxury hotel market, including demand drivers, competitor landscape and distribution dynamics.
- Experience leveraging revenue management systems, market intelligence tools and analytics platforms to drive performance.
- Track record of building credible relationships with senior stakeholders.
- Ability to lead, inspire and develop high performing teams.
- Committed to our values, beliefs and culture.
In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as, but not limited to:
- Comprehensive benefits package that includes private medical, dental cover and life assurance.
- Competitive and generous pension contribution scheme.
- 50% discounts in our exclusive award-winning luxury Restaurants and Bars.
- Staff rates at properties worldwide.
- Complimentary dining whilst at work.
- Complimentary dry-cleaning service for your work attire.
- Annual season travel ticket loan to support you in your journey to work.
- Exclusive discounts across London Bridge area via the Shard Card membership scheme.
- Loyalty benefits- such as complimentary stays, monetary recognition for long service.
Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
Director of Revenue and Customer Sales in London employer: Shangri-La
Contact Detail:
Shangri-La Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Revenue and Customer Sales in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and join relevant groups. The more people you know in the luxury hospitality scene, the better your chances of landing that Director of Revenue and Customer Sales role.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or presentation that highlights your past successes in revenue management. When you get the chance to chat with potential employers, use this to demonstrate how you can drive revenue and enhance customer sales at Shangri-La.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Shangri-La, and express your interest in working with them. A well-timed email can make all the difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Shangri-La, which is always a bonus!
We think you need these skills to ace Director of Revenue and Customer Sales in London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury hospitality shine through. We want to see how you connect with the essence of a 5-star experience and how you can contribute to our world-class team.
Be Data-Driven: As a Director of Revenue and Customer Sales, you'll need to demonstrate your analytical skills. Use specific examples in your application that showcase how you've leveraged data to drive revenue strategies in the past.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience in luxury hotels and how it aligns with our vision at Shangri-La. We love seeing candidates who take the time to connect their background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Shangri-La
✨Know Your Market
Before the interview, dive deep into the London luxury hotel market. Understand the demand drivers, competitor landscape, and distribution dynamics. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role and the company.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used revenue management systems and market intelligence tools in your previous roles. Bring specific examples of how your analytical approach has driven performance and shaped revenue strategies. This will demonstrate your capability to translate complex data into actionable insights.
✨Communicate Clearly
As a natural communicator, practice explaining your ideas succinctly. You might be asked to present a revenue strategy or discuss a past project, so ensure you can articulate your thoughts clearly and confidently. Remember, clarity is key when influencing at an executive level.
✨Demonstrate Leadership Qualities
Prepare to discuss your experience in leading and developing high-performing teams. Share examples of how you've inspired others and built credible relationships with senior stakeholders. This will highlight your ability to lead in a fast-paced, competitive environment like Shangri-La.