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- Tasks: Create unforgettable experiences for guests and their families at a luxury resort.
- Company: Join the prestigious Shangri-La Rasa Sayang, a top-tier resort in Asia.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Be part of a team that delights guests and creates lasting memories.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for service.
- Other info: Dynamic role with a focus on teamwork and problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
Shangri-La Rasa Sayang, Penang
Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region\’s most exclusive holiday gateways.
We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.
Role
Service Associate – Concierge (Famex)
We are looking for Service Associate – Concierge (Famex)
Responsibilities
- Create a memorable experience for the guest and their family
- Engage with guests / families and enhance the service based on their feedback
- Assist with any issues or problems
Qualifications
- Has experience in the same capacity, preferably in a luxury hotel
- Diploma / Graduate from a hotel management or related education background
- Communicates and writes with fluency in English (as well as local language)
- Has strong interpersonal skills and customer oriented
- Is a self-starter and a team player
- Enjoys problem solving with a can-do attitude
- Knowledge of local attractions will be advantageous
If you are the right person, what are you waiting for? Click the apply button now!
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Concierge (Family Experience) (168154) employer: Shangri-La Hotels and Resorts
Contact Detail:
Shangri-La Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge (Family Experience) (168154)
✨Tip Number 1
Get to know the company! Research Shangri-La Rasa Sayang and its values. When you understand their commitment to luxury and hospitality, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Concierge (Family Experience) (168154)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love creating memorable experiences for guests and their families. Share any relevant stories or experiences that highlight your passion for hospitality.
Tailor Your CV: Make sure your CV is tailored specifically for the Concierge role at Shangri-La. Highlight your experience in luxury hotels and any skills that align with the job description. We appreciate attention to detail, so ensure everything is well-organised and easy to read!
Be Personable: In your cover letter, don’t be afraid to show a bit of your personality! We’re looking for vibrant individuals who can engage with guests. Use a friendly tone and express how you would enhance the guest experience based on their feedback.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Shangri-La!
How to prepare for a job interview at Shangri-La Hotels and Resorts
✨Know Your Stuff
Before the interview, make sure you research Shangri-La Rasa Sayang and its unique offerings. Familiarise yourself with their services, values, and the local attractions. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your People Skills
As a Concierge, you'll be engaging with guests and families regularly. During the interview, highlight your interpersonal skills and share specific examples of how you've successfully handled guest interactions in the past. This will demonstrate your ability to create memorable experiences.
✨Emphasise Problem-Solving Abilities
The role requires a can-do attitude and the ability to solve problems on the spot. Prepare to discuss scenarios where you've effectively resolved issues or improved service based on feedback. This will showcase your proactive approach and adaptability.
✨Dress to Impress
First impressions matter, especially in a luxury setting. Dress smartly and professionally for the interview. This not only reflects your understanding of the hospitality industry but also shows respect for the opportunity you're being given.