At a Glance
- Tasks: Provide seamless service to guests through calls and emails for bookings and reservations.
- Company: Join the prestigious Shangri-La The Shard, London, known for exceptional hospitality.
- Benefits: Flexible part-time hours, competitive pay, and a chance to work in a luxury environment.
- Other info: Dynamic role with opportunities to grow within a renowned hospitality brand.
- Why this job: Be the voice that creates unforgettable moments for guests and enhances their experiences.
- Qualifications: Experience in a top-tier hotel and a passion for excellent customer service.
The predicted salary is between 12 - 15 € per hour.
Do you find joy in making guests happy, turning their expectations into unforgettable moments? Ready to Thrive as a Service Centre Agent at Shangri-La The Shard, London? Can you envision yourself as the voice behind the scenes, the one who provides seamless service to guests who call or email for room bookings, dining reservations, and beyond?
As a Service Centre Agent, you'll be the backbone of our operation, ensuring every guest interaction is smooth and professional. Can you handle the daily influx of calls and emails with ease and efficiency?
We're searching for someone with experience in a top-tier hotel environment, someone who's well-versed in Forbes standards, and someone who embodies our core values: humility, courtesy, respect, helpfulness, and sincerity.
Are you up for the challenge of playing a crucial role in the Shangri-La family? In this dynamic position, you'll be the bridge between our guests' desires and their delightful experiences. You'll curate their journey by handling inquiries, reservations, and requests with grace, all while ensuring the impeccable service standards that define Shangri-La.
Join us in this pivotal role, where your dedication to making guests happy will shape the unforgettable experiences we create. Together, let's exceed expectations.
Service Centre Agent employer: Shangri-La Hotel at The Shard
At Shangri-La The Shard, London, we pride ourselves on fostering a vibrant work culture that values humility, courtesy, and respect. As a Service Centre Agent, you'll enjoy flexible part-time hours, opportunities for professional growth within a prestigious hotel environment, and the chance to be part of a team dedicated to creating unforgettable guest experiences. Join us and thrive in an atmosphere where your contributions are recognised and celebrated, all while working in one of London's most iconic locations.
Contact Detail:
Shangri-La Hotel at The Shard Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Service Centre Agent role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls and emails, it’s crucial to sound confident and friendly. Try role-playing with a mate to get comfortable with common guest inquiries and responses.
✨Tip Number 3
Show off your passion for service! When you get the chance to chat with potential employers, share stories about how you've gone above and beyond for guests in the past. It’ll show them you’re all about creating unforgettable moments.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining the Shangri-La family. Plus, it gives you a better chance to stand out!
We think you need these skills to ace Service Centre Agent
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for guest service shine through. We want to see how you can turn ordinary interactions into extraordinary experiences, just like we do at Shangri-La.
Highlight Relevant Experience:Make sure to showcase any experience you've had in a top-tier hotel environment. We’re looking for someone who understands the ins and outs of providing exceptional service, so don’t hold back on those details!
Emphasise Our Core Values:In your application, reflect on our core values: humility, courtesy, respect, helpfulness, and sincerity. We want to know how you embody these traits in your work and how they guide your interactions with guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join the Shangri-La family!
How to prepare for a job interview at Shangri-La Hotel at The Shard
✨Know Your Stuff
Familiarise yourself with Shangri-La's values and service standards. Understand what makes their guest experience unique, and be ready to discuss how your previous experience aligns with these expectations.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult situations or guest complaints, and prepare specific examples from your past roles.
✨Show Your Personality
As a Service Centre Agent, you'll need to convey warmth and professionalism over the phone and via email. Be sure to let your personality shine through during the interview, showcasing your ability to connect with guests.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you understand how you can contribute to creating those unforgettable moments for guests.
