Senior Sales Manager MICE We have an exciting opportunity for a Senior Sales Manager MICE to join our Sales & Marketing team at Shangri-La The Shard London. Working under the guidance of the Director of Sales & Events, you will grow our meetings, incentives, conferences and exhibitions business and aim to exceed the hotel's group and events revenue targets. You will manage a portfolio of key UK and international MICE agency accounts, build relationships with new clients and turn enquiries into bookings across rooms, events and food and beverage. You will be the main point of contact for clients in your segment, managing group RFPs, preparing proposals and contracts, and working closely with our Events Management team. You will carry out sales activities outlined in the hotel's Sales & Marketing plan, including sales calls, targeted sales trips, familiarisation visits and site inspections. You will also keep account plans up to date, track group booking pace and contribute to revenue forecasts. What we are looking for? A warm, welcoming manner and the ability to build lasting client relationships. MICE, group or events sales experience in a luxury five-star hotel or a similar hospitality environment. A track record of winning new business, developing accounts and achieving sales targets. Experience with group RFPs, proposals and contracts, and an understanding of revenue forecasting and sales planning. Confidence using hotel sales systems and RFP platforms such as Delphi and Cvent. Flexibility to adapt to changing client needs and attend sales trips and industry events. You will: Present yourself professionally and uphold the hotel's grooming and business etiquette standards. Communicate fluently in spoken and written English. Take initiative, follow up promptly and meet deadlines. Bring a positive attitude and work closely with colleagues across the hotel and our Regional Sales Offices. Demonstrate humility, courtesy, respect, helpfulness and sincerity in your work, in the spirit of Shangri-La's “One Team, One Way”. Who are we? We are Shangri-La, The Shard, London, the first elevated luxury hotel in the city and Western Europe's tallest building. Our guests dine with unparalleled views across London, capturing the city's most historic area, inclusive of Tate Modern, St. Paul's Cathedral, and Borough Market. Our award-winning restaurants and bars, offer an incredible world of dining in the clouds. As a valued member of our team you will be integral to our guests experience from the off-set and our team will ensure you have everything you need to succeed in your career with us. In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as, but not limited to: Comprehensive benefits package that includes private medical, dental cover and life assurance. Competitive and generous pension contribution scheme. 50% discounts in our exclusive award-winning luxury Restaurants and Bars. Staff rates at properties worldwide. Complimentary dining whilst at work. Complimentary dry-cleaning service for your work attire. Annual season travel ticket loan to support you in your journey to work. Exclusive discounts across London Bridge area via the “Shard Card “membership scheme. Loyalty benefits- such as complimentary stays, monetary recognition for long service Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates. TPBN1_UKCT
Senior Sales Manager MICE employer: Shangri-La Hotel at The Shard
Shangri-La The Shard, London is an exceptional employer that values its team members by fostering a supportive and dynamic work culture. As a Night Chef, you will benefit from opportunities for professional growth within a prestigious establishment, while enjoying the unique advantage of working in one of London's most iconic locations, known for its commitment to excellence in hospitality.
Contact Details:
Shangri-La Hotel at The Shard Recruitment Team
