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For Companies At a Glance
- Tasks: Be the go-to person for guests, providing top-notch service and unforgettable experiences.
- Company: Join Shangri-La, a luxury hotel brand known for its exceptional hospitality and stunning locations.
- Benefits: Enjoy competitive pay, employee discounts, and opportunities for career growth in a vibrant environment.
- Why this job: Work in an iconic location with a dynamic team, making every guest's stay memorable.
- Qualifications: Previous concierge or hospitality experience is preferred; a passion for service is essential.
- Other info: This role offers a unique chance to work at The Shard, London's tallest building.
The predicted salary is between 36000 - 60000 £ per year.
Senior Concierge
Are you ready to embark on a thrilling journey as a Senior Concierge? Picture yourself at the opening doors of London's iconic Shard, surrounded by luxury and awe-inspiring views. At Shangri-La, The Shard, we have an exciting opportunity for you to join our Concierge Team and be at the heart of creating extraordinary guest experiences.
As a Senior Concierge, you'll be the bridge between our guests and the best that London has to offer. Your mission: provide friendly, courteous, and proficient service in all Front of House areas while embodying Shangri-La's 'Hospitality from the Heart' motto. From recommending local restaurants, theaters, and activities to helping guests plan their stay, you'll be a wellspring of knowledge about the local area.
We're on the lookout for someone with prior experience in a similar environment, someone who understands the significance of Forbes standards. Your appearance will be immaculate, and your motivation and positive attitude will shine through. You won't just be a part of our Front Office; you'll be an integral part of the Shangri-La Group, committed to upholding our core values: humility, courtesy, respect, helpfulness, and sincerity. Join us in crafting unforgettable experiences at Shangri-La, The Shard. Be the guide that leads our guests to discover the magic of London, and be part of our commitment to excellence in hospitality.
What were looking for:
- Someone with a professional, pleasant, and welcoming manner
- An innovative person with a keen interest to demonstrate helpfulness and originality
- Experience in a luxury, Forbes 5-Star Hotel preferred
- Flexibility, reliability, and adaptability
- Oral and written fluency in English; Additional languages preferred
- Confidence in a fast-paced, high-expectations environment
- A positive attitude and interest in developing within the company
- An immaculate, professional appearance
About us:
The Shangri-La Hotel London is located in the Shard, Western Europes tallest building. We are the first elevated luxury hotel in the city, bringing our roots in Asian hospitality to the West. Our hotel offers 202 guestrooms and suites located throughout levels 34 & 52 of The Shard; with unparalleled views across London, the hotel features several signature dining venues & three river-facing event spaces. Located in London's most historic area, the hotel is nearby the financial hubs of the City and Canary Wharf as well as key tourist attractions such as Tate Modern, the Tower of London, St. Pauls Cathedral, Shakespeare's Globe and Borough Market.
In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:
- Competitive and generous pension contribution scheme
- 50% discounts in our exclusive award-winning luxury Restaurants and Bars
- CODE Hospitality membership
- Complimentary dining whilst at work
- Complimentary dry-cleaning service for your work attire
- Annual season travel ticket loan to support you in your journey to work
- Staff rates at properties worldwide
- Exclusive discounts across London Bridge area via the Shard Card membership scheme
- Loyalty benefits- such as complimentary stays, monetary recognition for long service
- Investment in your personal development via our vast online Shangri-la academy courses
- Internal promotions and endless opportunities
- Unique cultural and engagement events across all teams
- Immediate enrolment onto our employee recognition platform moments of joy
- Financial recognition for introducing new successful team members into the hotel via our inhouse talent team
Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
AMRT1_UKCT
Senior Concierge employer: Shangri-La Hotel at The Shard
Contact Detail:
Shangri-La Hotel at The Shard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Concierge
✨Tip Number 1
Familiarize yourself with the local area and its attractions. As a Senior Concierge, you'll need to provide guests with insider knowledge about London, so being well-versed in the city's hotspots will set you apart.
✨Tip Number 2
Network with other hospitality professionals. Building relationships with local businesses and service providers can help you offer unique experiences to your guests, making you an invaluable asset to the team.
✨Tip Number 3
Showcase your problem-solving skills during the interview process. Be prepared to discuss specific scenarios where you've gone above and beyond to meet a guest's needs, as this is crucial for a Senior Concierge role.
✨Tip Number 4
Demonstrate your passion for luxury service. Share your enthusiasm for creating memorable experiences and how you stay updated on trends in the hospitality industry to impress the hiring team.
We think you need these skills to ace Senior Concierge
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Concierge position. Understand the key responsibilities and skills required, such as guest relations, problem-solving, and local knowledge.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in hospitality or concierge roles. Provide specific examples of how you've created memorable experiences for guests or handled challenging situations.
Showcase Your Passion: Express your enthusiasm for the role and the luxury hospitality industry in your application. Mention why you are excited about working at Shangri-La, The Shard, and how you can contribute to their mission of providing extraordinary guest experiences.
Tailor Your Application: Customize your CV and cover letter to align with the values and culture of Shangri-La. Use keywords from the job description to demonstrate that you are a perfect fit for the Senior Concierge position.
How to prepare for a job interview at Shangri-La Hotel at The Shard
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry. Share specific experiences where you went above and beyond to create memorable moments for guests.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenging situations you've faced in previous roles and how you resolved them. This will showcase your ability to think on your feet and provide exceptional service.
✨Know the Local Area
Familiarize yourself with London's attractions, restaurants, and hidden gems. Being knowledgeable about the area will impress the interviewers and show that you're ready to assist guests with personalized recommendations.
✨Emphasize Teamwork
Highlight your experience working in a team environment. As a Senior Concierge, collaboration with other departments is crucial, so share instances where you successfully worked with others to enhance guest experiences.
