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- Tasks: Lead a passionate team to elevate guest experiences at a luxury restaurant.
- Company: Join the iconic Shangri-La Hotel in The Shard, London.
- Benefits: Enjoy exclusive discounts, private medical care, and competitive pension contributions.
- Other info: Opportunities for personal development and career growth await you.
- Why this job: Make a real impact in a fast-paced, high-expectations environment.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced leader in the hospitality industry, ready to take on the challenge of elevating the guest experience at one of London's most iconic restaurants? Are you prepared to lead a dedicated team in delivering the Shangri-La experience, setting the bar for excellence in the heart of The Shard?
The Restaurant Operations Manager at TING Restaurant will play a crucial role in Shangri-La Hotel, responsible for the overall administration and operations of TING Restaurant and Lounge. To maximize profit, maintain food/beverage/service quality and ensure guest and employee satisfaction are just a few of the main responsibilities. The successful candidate will also ensure that guest service levels are in line with food and beverage Shangri-La brand standards.
The Restaurant Operations Manager will also direct, implement and maintain a service and leadership philosophy which serves as a guide to all staff members. Delegation of duties and responsibilities to Restaurant/assistant managers is necessary in order to ensure that all phases of F&B service in areas under managers control are functioning. The Restaurant Operations Manager will be accountable in the delivery of the Shangri-La experience behaviours across the respective department and hotel and to ensure that the behaviours are followed through by our colleagues.
Does this sound like you?
- Someone with a pleasant and welcoming manner
- An experienced manager and leader
- Knowledge of Food & Beverage systems
- Experience in a luxury, 5 star restaurant or hotel
- Flexibility, reliability, and adaptability
- Oral and written fluency in English
- Confidence in a fast-paced, high-expectations environment
Who are we? We are Shangri-La, The Shard, London, the first elevated luxury hotel in the city and Western Europe's tallest building. Our guests dine with unparalleled views across London, capturing the city's most historic area, inclusive of Tate Modern, St. Paul's Cathedral, and Borough Market. Our award-winning restaurants offer an incredible world of dining in the clouds.
In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:
- Private medical, dental and life assurance scheme
- Competitive and generous pension contribution scheme
- 50% discounts in our exclusive award-winning luxury Restaurants and Bars
- Yearly CODE membership
- Complimentary dining whilst at work
- Complimentary dry-cleaning service for your work attire
- Annual season travel ticket loan to support you in your journey to work
- Staff rates at properties worldwide
- Exclusive discounts across London Bridge area via the Shard Card membership scheme
- Loyalty benefits- such as complimentary stays, monetary recognition for long service
- Investment in your personal development via our vast online Shangri-La academy courses
- Internal promotions and endless opportunities
- Unique cultural and engagement events across all teams
- Immediate enrolment onto our employee recognition platform moments of joy
- Financial recognition for introducing new successful team members into the hotel via our in-house talent team.
Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
Restaurant Operations Manager employer: Shangri-La Hotel at The Shard
Contact Detail:
Shangri-La Hotel at The Shard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at luxury venues. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you’re attending any industry events or job fairs, dress to impress and bring your A-game. First impressions matter, so let your personality shine through while showcasing your passion for hospitality.
✨Tip Number 3
Prepare for the interview like it’s a fine dining experience! Research TING Restaurant and the Shangri-La brand thoroughly. Be ready to discuss how you can elevate the guest experience and align with their standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and genuinely interested in joining our team.
We think you need these skills to ace Restaurant Operations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your leadership skills and how you've elevated guest experiences in the past. We want to see your enthusiasm for creating memorable moments!
Tailor Your Application: Make sure to customise your CV and cover letter for the Restaurant Operations Manager role. Highlight relevant experience in luxury dining and any knowledge of food and beverage systems. This shows us you understand what it takes to thrive in a high-expectations environment like TING Restaurant.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures your application gets to the right people quickly. Plus, it’s super easy! Just follow the prompts and let us know why you’d be a great fit for the team at TING Restaurant.
How to prepare for a job interview at Shangri-La Hotel at The Shard
✨Know the Shangri-La Experience
Before your interview, dive deep into what the Shangri-La experience means. Familiarise yourself with their brand values and service standards. This will help you articulate how your leadership style aligns with their mission to elevate guest experiences.
✨Showcase Your Leadership Skills
Prepare specific examples from your past roles where you've successfully led a team in a high-pressure environment. Highlight your ability to delegate effectively and maintain service quality, as these are crucial for the Restaurant Operations Manager role.
✨Demonstrate Flexibility and Adaptability
Be ready to discuss situations where you've had to adapt quickly to changing circumstances in the hospitality industry. This shows that you can thrive in a fast-paced environment, which is essential for managing operations at TING Restaurant.
✨Ask Insightful Questions
Prepare thoughtful questions about the restaurant's operations, team dynamics, and future goals. This not only shows your genuine interest in the role but also gives you a chance to assess if the restaurant aligns with your career aspirations.