Lounge Receptionist We have an amazing opportunity for a Lounge Receptionist to join our Horizon Club Team at the Shangri-La The Shard London. Our Lounge Receptionist will provide reception, hotel arrival and departure services and guest relations for Horizon Club as a standalone outlet. You will coordinate lounge access, seating and individual requests with the teams responsible for delivering each part of the guest's stay. Our Lounge Receptionist will also provide the finest personalized service by adhering to food and beverage brand standards and by engaging with our guests and creating memorable experiences for them. You will maintain the cleanliness and organization of all supplies, equipment, work areas as well as guest areas to ensure the comfort and safety of our guests. We're looking for a candidate who has a level of experience within a similar environment; Our team members will have a thorough knowledge of Forbes standards, an immaculate appearance, as well as motivation and a positive attitude. You will play a key role not just in the Horizon Club, but also as a part of the Shangri-La Group and therefore be committed to our core values: humility, courtesy, respect, helpfulness, thoughtfulness and sincerity. Does this sound like you? ·Someone with a professional, pleasant, and welcoming manner ·Experience in a luxury, Forbes 5-Star Hotel preferred ·Flexibility, reliability, and adaptability ·Oral and written fluency in English; Additional languages preferred ·Confidence in a fast-paced, high-expectations environment ·A positive attitude and interest in developing within the company ·An immaculate, professional appearance Who are we? We are Shangri-La, The Shard, London, the first elevated luxury hotel in the city and Western Europe's tallest building.Our guests dine with unparalleled views across London, capturing the city's most historic area, inclusive of Tate Modern, St. Paul's Cathedral, and Borough Market. Our award-winning restaurants offer an incredible world of dining in the clouds. As the our Manager- Performance and Data Insights you will have accountability for shaping the hotels future, with insightful and strategic influence to all levels. In joining the Shangri-La Hotel London we will offer you an array of exclusive benefits and lifestyle options such as but not limited to: ·50% discounts in our exclusive award-winning luxury Restaurants and Bars ·Yearly “CODE Hospitality membership” ·Complimentary dining whilst at work ·Complimentary dry-cleaning service for your work attire ·Annual season travel ticket loan to support you in your journey to work ·Staff rates at properties worldwide ·Exclusive discounts across London Bridge area via the “Shard Card “membership scheme ·Loyalty benefits- such as complimentary stays, monetary recognition for long service ·Investment in your personal development via our vast online Shangri-la academy courses ·Internal promotions and endless opportunities ·Unique cultural and engagement events across all teams ·Immediate enrolment onto our employee recognition platform “moments of joy” ·Financial recognition for introducing new successful team members into the hotel via our inhouse talent team Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates. TPBN1_UKCT
Lounge Receptionist employer: Shangri-La Hotel at The Shard
Shangri-La The Shard, London is an exceptional employer that values its team members by fostering a supportive and dynamic work culture. As a Night Chef, you will benefit from opportunities for professional growth within a prestigious establishment, while enjoying the unique advantage of working in one of London's most iconic locations, known for its commitment to excellence in hospitality.
Contact Details:
Shangri-La Hotel at The Shard Recruitment Team
