At a Glance
- Tasks: Provide exceptional support to guests via phone and email for bookings and inquiries.
- Company: Join the prestigious Shangri-La The Shard, London, known for its luxury and service excellence.
- Benefits: Flexible part-time hours, competitive pay, and a chance to work in a stunning environment.
- Other info: Perfect for students seeking flexible work while gaining valuable experience in hospitality.
- Why this job: Be the voice that creates unforgettable experiences for guests at a world-class hotel.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 12 - 15 € per hour.
Do you find joy in making guests happy, turning their expectations into unforgettable moments? Ready to thrive as a Service Centre Agent at Shangri-La The Shard, London?
Can you envision yourself as the voice behind the scenes, the one who provides seamless service to guests who call or email for room bookings, dining reservations, and beyond?
Telephone Support Agent in London employer: Shangri-La Hotel at The Shard
At Shangri-La The Shard, London, we pride ourselves on creating a vibrant and inclusive work culture that values every team member's contribution. As a Telephone Support Agent, you will enjoy flexible working hours, competitive pay, and opportunities for professional development in a prestigious environment that celebrates excellence in hospitality. Join us to be part of a team that not only strives for guest satisfaction but also invests in your growth and well-being.
Contact Detail:
Shangri-La Hotel at The Shard Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Support Agent in London
✨Tip Number 1
Practice your phone skills! Since you'll be the voice behind the scenes, it's crucial to sound friendly and professional. Grab a friend and do some mock calls to get comfortable with handling different scenarios.
✨Tip Number 2
Know the company inside out! Research Shangri-La The Shard and understand their values and services. This will help you connect with the guests and show that you're genuinely interested in making their experience unforgettable.
✨Tip Number 3
Be ready for situational questions! Think about how you'd handle tricky situations or guest complaints. We all know things can go wrong, so having a few strategies up your sleeve will impress the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of the team at Shangri-La The Shard.
We think you need these skills to ace Telephone Support Agent in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for making guests happy and providing excellent service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve provided customer support or dealt with bookings, as this will show us you’re a great fit for the Telephone Support Agent role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you the best candidate!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Shangri-La Hotel at The Shard
✨Know the Company
Before your interview, take some time to research Shangri-La The Shard. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Telephone Support Agent, clear communication is key. Practice speaking clearly and confidently. You might even want to do mock calls with a friend to get comfortable with handling different types of inquiries, especially those related to room bookings and dining reservations.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle an unhappy guest or a difficult situation over the phone. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to provide excellent customer service.
✨Show Enthusiasm and Positivity
During the interview, let your passion for customer service shine through. Smile, even if it’s over the phone, and express your excitement about the opportunity to make guests happy. A positive attitude can go a long way in making a great impression!
