Office Coordinator- Housekeeping
Are you a detail-oriented individual with a passion for ensuring every guest's stay is nothing short of extraordinary? Are you prepared to elevate the guest experience to new heights?
If you find yourself nodding in agreement, we invite you to explore the opportunity of becoming an Office Coordinator for our Housekeeping Department at the prestigious Shangri-La Hotel, The Shard.
As the Office Coordinator, you will play a pivotal role in ensuring the smooth and efficient operation of our housekeeping services, with a particular focus on guest room experiences. Your responsibilities will encompass a range of tasks designed to enhance guest satisfaction and streamline internal processes.
Who We're Looking For:
We are seeking an individual who embodies meticulous attention to detail, unwavering dedication to guest satisfaction, and an enthusiastic commitment to enhancing the housekeeping operations of our luxury 5-star hotel. The ideal candidate will possess excellent communication skills, a warm and welcoming demeanour, and a passion for exceeding guest expectations.
What you'll be doing:
-Manage guest preferences and update profiles.
- Ensure polite and efficient phone interactions.
- Administer Lost and Found procedures.
-Coordinate with engineering and monitor repairs.
-Oversee inventory management.
-Facilitate room control and guest services.
-Foster teamwork and uphold professionalism.
Who are we?
The Shangri-La Hotel London is located in the Shard, Western Europe's tallest building. We are the first elevated luxury hotel in the city, bringing our roots in Asian hospitality to the West. Our hotel offers 202 guestrooms and suites – located throughout levels 34 & 52 of The Shard; with unparalleled views across London, the hotel features several signature dining venues & three river-facing event spaces. Located in London's most historic area, the hotel is nearby the financial hubs of the City and Canary Wharf as well as key tourist attractions such as Tate Modern, the Tower of London, St. Paul's Cathedral, Shakespeare's Globe and Borough Market.
In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:
·Competitive and generous pension contribution scheme
·50% discounts in our exclusive award-winning luxury Restaurants and Bars
·Complimentary dining whilst at work
.CODE Hospitality membership
·Complimentary dry-cleaning service for your work attire
·Annual season travel ticket loan to support you in your journey to work
·Staff rates at properties worldwide
·Exclusive discounts across London Bridge area via the "Shard Card "membership scheme
·Loyalty benefits- such as complimentary stays, monetary recognition for long service
·Investment in your personal development via our vast online Shangri-la academy courses
·Internal promotions and endless opportunities
·Unique cultural and engagement events across all teams
·Immediate enrolment onto our employee recognition platform "moments of joy"
·Financial recognition for introducing new successful team members into the hotel via our inhouse talent team
Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
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Office Coordinator in London employer: Shangri-La Hotel at The Shard
Shangri-La The Shard, London is an exceptional employer that values its team members by fostering a supportive and dynamic work culture. As a Night Chef, you will benefit from opportunities for professional growth within a prestigious establishment, while enjoying the unique advantage of working in one of London's most iconic locations, known for its commitment to excellence in hospitality.
Contact Details:
Shangri-La Hotel at The Shard Recruitment Team
