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- Tasks: Be the friendly face of our hotel, ensuring guests feel welcome and valued.
- Company: Join The Dixon, Tower Bridge, a trendy boutique hotel in the heart of London.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Immerse yourself in a creative culture while making memorable guest experiences.
- Qualifications: Looking for proactive individuals with a passion for hospitality and great communication skills.
- Other info: Be part of a team that values creativity and local culture in a historic setting.
The predicted salary is between 28800 - 43200 £ per year.
Guest Relations Officer Do you find joy in making guests happy, turning their expectations into unforgettable moments? We have an amazing opportunity for a Guest Relations Officer to join our Front Office Team at the Shangri-La Hotel, located throughout the 34 th and 52 nd floors of The Shard. Our Guest Relations service associate will be the first point of contact for guests, and on many occasions will represent the face of the hotel. You will provide efficient and courteous assistance to our guests and maintain an active presence in the hotel lobbies. Your duties will include personally attending to the needs of our VIP guests, supporting guest registration, check-in, cashiering and foreign exchanges while adhering to the Shangri-La policies and procedures. Were looking for a candidate who has a level of experience within a similar environment; Our front office team members will have a thorough knowledge of Forbes standards, an immaculate appearance, as well as motivation and a positive attitude. You will play a key role not just in the Front Office, but also as a part of the Shangri-La Group- and therefor be committed to our core values: humility, courtesy, respect, helpfulness, and sincerity. What were looking for: Someone with a professional, pleas…
Guest Relations Officer employer: Shangri-La Hotel at The Shard
Contact Detail:
Shangri-La Hotel at The Shard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Officer
✨Tip Number 1
Familiarize yourself with The Dixon's unique cultural heritage and artistic influences. Understanding the hotel's background will help you connect with guests and provide personalized service that reflects the hotel's identity.
✨Tip Number 2
Showcase your communication skills by practicing active listening. As a Guest Relations Officer, being attentive to guests' needs and responding appropriately is crucial for creating a welcoming atmosphere.
✨Tip Number 3
Network with professionals in the hospitality industry, especially those who have experience in boutique hotels. Building relationships can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Demonstrate your problem-solving abilities during interviews. Be prepared to discuss specific examples of how you've handled guest complaints or challenging situations in the past, as this will highlight your suitability for the role.
We think you need these skills to ace Guest Relations Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Relations Officer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service roles. Use specific examples that demonstrate your ability to provide excellent guest relations and handle various situations.
Showcase Your Personality: As a Guest Relations Officer, personality is key. Make sure to convey your enthusiasm for the role and your passion for providing exceptional service in your application materials.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Shangri-La Hotel at The Shard
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry. Share specific experiences where you went above and beyond to ensure guest satisfaction, as this role is all about creating memorable experiences.
✨Know the Hotel's Story
Familiarize yourself with The Dixon's history and its unique cultural significance. Being able to discuss the hotel's heritage and how it reflects the local community will demonstrate your genuine interest in the position.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively handled difficult situations or guest complaints in the past. Highlight your proactive approach and ability to remain calm under pressure, which are crucial for a Guest Relations Officer.
✨Emphasize Teamwork and Communication
Since you'll be part of a dynamic Front of House team, showcase your ability to work collaboratively. Discuss how you communicate with colleagues and guests to create a seamless experience, emphasizing your interpersonal skills.
