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- Tasks: Lead a dynamic team, manage guest experiences, and ensure top-notch service at TING Restaurant.
- Company: Join Shangri-La The Shard, London's luxury hotel with stunning views and exceptional hospitality.
- Benefits: Enjoy 50% discounts, complimentary meals, travel loans, and exclusive staff rates worldwide.
- Why this job: Elevate your career in a prestigious setting while fostering a positive work culture and personal growth.
- Qualifications: Passion for service, leadership skills, and a commitment to excellence are essential.
- Other info: This role offers flexible hours and immediate enrolment in our employee recognition programme.
The predicted salary is between 36000 - 60000 £ per year.
Join the Heights of Hospitality Excellence! Elevate your career to new heights at TING Restaurant, perched atop the iconic Shard in the prestigious Shangri-La Hotel, as a TING Floor Manager. If you possess a passion for delivering impeccable service, a knack for leadership, and an appetite for excellence, this may be the role for you!
Who we're looking for:
- Somebody who can create a cooperative work environment, ensuring employee well-being and productivity.
- Someone who can maintain our standards, menu knowledge, and operational guidelines.
- Stay informed about hotel services, local attractions, and departmental policies.
What you'll be doing:
- Manage guest complaints and ensure opening, closing, and cleanliness.
- Handle reservations and table assignments, monitor staff, and enhance guest experiences.
- Maintain equipment and be aware of revenue and forecasts.
- Understand business targets and promote resource economy.
- Monitor staff and uphold core values and conduct.
- Foster motivation, conduct training, and assist as needed.
Who are we?
Shangri-La The Shard, London is our luxury, Forbes 5-Star hotel located in the Shard, Western Europe's tallest building. We are the first elevated luxury hotel in the city, bringing our roots in Asian hospitality to the West. Located throughout levels 34 to 52 of The Shard, our hotel offers 202 guestrooms and suites with unparalleled views across London, several signature dining venues including TING Restaurant, GONG Bar, Sky Lounge, Bar 31 and three river-facing event spaces.
In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:
- Competitive and generous pension contribution scheme
- 50% discounts in our exclusive award-winning luxury Restaurants and Bars
- CODE membership
- Complimentary dining whilst at work
- Complimentary dry-cleaning service for your work attire
- Annual season travel ticket loan to support you in your journey to work
- Staff rates at properties worldwide
- Exclusive discounts across London Bridge area via the Shard Card membership scheme
- Loyalty benefits such as complimentary stays, monetary recognition for long service
- Investment in your personal development via our vast online Shangri-La academy courses
- Internal promotions and endless opportunities
- Unique cultural and engagement events across all teams
- Immediate enrolment onto our employee recognition platform moments of joy
- Financial recognition for introducing new successful team members into the hotel via our in-house talent team
Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates. (This will be a casual position or a zero hour contract)
Floor Manager employer: Shangri-La Hotel at The Shard
Contact Detail:
Shangri-La Hotel at The Shard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with the unique offerings of TING Restaurant and the Shangri-La Hotel. Understanding the menu, service style, and the hotel's ethos will help you demonstrate your passion for the role during any discussions.
✨Tip Number 2
Network with current or former employees of the Shangri-La Hotel. They can provide valuable insights into the company culture and expectations, which can be a great advantage when you're trying to stand out as a candidate.
✨Tip Number 3
Prepare to discuss your leadership style and how you foster a cooperative work environment. Think of specific examples from your past experiences that showcase your ability to motivate staff and handle guest complaints effectively.
✨Tip Number 4
Stay updated on local attractions and events around London, especially those that might interest guests at the hotel. This knowledge can enhance your conversations during interviews and show your commitment to providing exceptional guest experiences.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Floor Manager at TING Restaurant. Highlight your relevant experience in managing teams, handling guest complaints, and maintaining high service standards.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, knowledge of operational guidelines, and any previous experience in hospitality management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've created a positive work environment or enhanced guest experiences in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Shangri-La Hotel at The Shard
✨Show Your Passion for Service
Make sure to express your enthusiasm for delivering exceptional service. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you foster a cooperative work environment. Highlight any previous experience in managing teams, resolving conflicts, or motivating staff.
✨Know the Venue Inside Out
Familiarise yourself with TING Restaurant and the Shangri-La Hotel. Be ready to discuss the menu, hotel services, and local attractions, as this knowledge will show your commitment and preparedness.
✨Prepare for Scenario Questions
Anticipate questions about handling guest complaints or managing busy shifts. Think of specific scenarios you've faced and how you successfully navigated them, showcasing your problem-solving skills.
