Director of Front Office

Director of Front OfficeShangri-La, The Shard London has a wonderful opportunity available to join our Front of House team as our Director of Front Office.

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Director of Front Office is responsible for the general administration, operation and strategy for the Front of House departments, Reception, Guest Relations and Concierge.

Within this role, you will oversee and manage the Head of Departments for the Reception Team, Guest Relations Team and inclusive of the Concierge team.

Across these teams we have around 70 colleagues which will sit within your remit.You will be responsible for creating a luxurious and stand-out guest experience, working closely with other departments to ensure guests needs are met and their expectations exceeded.

You should be ready to create a welcoming environment by having both a warm, pleasant manner and keen attention to detail.You will be responsible for managing the above team in a positive, motivating, and uplifting way.

As the Director of Front Office for a 5-Star, luxury hotel, it is imperative that requests are completed seamlessly to ensure smooth running of hotel operations.

You will adopt and maintain a sound professional knowledge on all aspects related to the operation and position, and on our companys core values: humility, courtesy, respect, helpfulness, and sincerity.Does this sound like you?Someone with a pleasant and welcoming manner, ready to creative an environment embodying high luxury and memorable guest experiences.Knowledge of hotel operations, departments and processes.-Director of Front Office is responsible for the general administration and operation and strategy for the Front Of House departments, Reception, Guest Relations and Concierge.Previous experience as Front Office Manager and preferably having experience with managing a Concierge Team, in a luxury, 5 Star Hotel.Flexibility, reliability, and adaptability.Oral and written fluency in English; Additional languages preferredConfidence in a fast-paced, high-expectations environment.A leader prepared to guide their team to excellence.Knowledge and experience with Forbes Standards preferred.Strong analytical skills, hands-on problem solving and close attention to detail.Certificates, education history, and diplomas in Hotel Management.Who are we?We are Shangri-La The Shard, London, the first elevated luxury hotel in the city.

We offer 202 guestrooms and suites located throughout levels 34 & 52 of The Shard, Western Europes tallest building.

With unparalleled views across London, the hotel features several signature luxury dining venues and three river-facing event spaces.

Level 52 is home to 24-hour gym, Western Europes highest infinity pool & bar.

Located in London\’s most historic area, the hotel is nearby the financial hubs of the City and Canary Wharf as well as key tourist attractions such as Tate Modern, the Tower of London, St.

Pauls Cathedral, Shakespeare\’s Globe and Borough Market.In joining the Shangri-La Hotel London we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:BUPA Private Medical and Dental InsuranceCompetitive and generous pension contribution scheme50% discounts in our exclusive award-winning luxury Restaurants and BarsYearly Tastecard membershipComplimentary dining whilst at workComplimentary dry-cleaning service for your work attireAnnual season travel ticket loan to support you in your journey to workStaff rates at properties worldwideExclusive discounts across London Bridge area via the Shard Card membership schemeLoyalty benefits- such as complimentary stays, monetary recognition for long serviceInvestment in your personal development via our vast online Shangri-la academy coursesInternal promotions and endless opportunitiesUnique cultural and engagement events across all teamsImmediate enrolment onto our employee recognition platform moments of joyFinancial recognition for introducing new successful team members into the hotel via our inhouse talent teamPlease note that all applicants must be eligible to live and work in the UK, without restrictions.

Documented evidence of eligibility will be required from all candidates.

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