Director of Sales & Events in London

An exciting opportunity has arisen for a Director of Sales & Events to join our world-class luxury hospitality team. We are seeking a dynamic, results-driven leader to drive the hotel’s Sales, Groups, and Events teams, ensuring revenue growth and exceptional service across all segments. The Director of Sales & Events will lead Corporate, Luxury Leisure, Groups, and Meetings & Events sales efforts, aligning strategy with the hotel’s business objectives. This role requires a proactive approach to sales, strong collaboration with operations and commercial teams, and a commitment to delivering a world-class guest experience.

Who are we?

We are Shangri-La, The Shard, London, the first elevated luxury hotel in the city and Western Europe’s tallest building. Our guests dine with unparalleled views across London, capturing the city’s most historic area, inclusive of Tate Modern, St. Paul’s Cathedral, and Borough Market. Our award-winning restaurants and bars offer an incredible world of dining in the clouds. As a valued member of our team you will be integral to our guests' experience from the offset and our team will ensure you have everything you need to succeed in your career with us.

What we are looking for:

• A strategic and results-oriented leader with a proven track record in luxury or premium hotel sales.
• Confident in influencing at executive level while also managing day-to-day sales operations.
• Skilled in building client relationships, driving conversion, and representing the hotel at key industry events.
• Analytical and insightful, capable of leveraging market intelligence to inform sales strategy and revenue performance.
• A natural communicator and mentor who can inspire, develop, and lead high-performing teams.

You will have:

• Extensive experience in senior sales and events leadership, including corporate, leisure, and group segments.
• Strong knowledge of hotel operations and the interdependencies between sales, marketing, revenue, and events.
• Experience in revenue management, forecasting, and maximizing function space and catering revenue.
• Proven ability to manage, coach, and develop teams to achieve business goals.
• A commitment to excellence, professionalism, and the values and culture of our brand.

This is a unique opportunity to shape the commercial success and reputation of one of the city’s leading luxury hotels, delivering exceptional experiences for both guests and clients.

In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as, but not limited to:

• Comprehensive benefits package that includes private medical, dental cover and life assurance.
• Competitive and generous pension contribution scheme.
• 50% discounts in our exclusive award-winning luxury Restaurants and Bars.
• Staff rates at properties worldwide.
• Complimentary dining whilst at work.
• Complimentary dry-cleaning service for your work attire.
• Annual season travel ticket loan to support you in your journey to work.
• Exclusive discounts across London Bridge area via the “Shard Card“ membership scheme.
• Loyalty benefits- such as complimentary stays, monetary recognition for long service.

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.