Technical Support Engineer

About IT Operations At Holland & Barrett

The IT Operations function provides the foundation of IT services to Holland and Barrett customers by ensuring products are delivered on time and customers can access new services. Key services have been enhanced by providing resilient infrastructure in the cloud, improving availability to reduce impact to trade. The IT Operations team is investing heavily in building internal capabilities from a new Service Desk and Proactive Monitoring teams to expanding its Delivery capabilities in delivering large‑scale infrastructure and Back Office projects. Tech teams are undergoing a diverse range of technical training programmes aimed at developing colleagues’ technical and leadership skills and supporting their career aspirations.

The Role

We\’re looking for a Technical Support Engineer to join our expert Tech Support team, providing hands‑on, high‑quality support across H&B\’s internal systems, devices, and users. If you thrive in a fast‑paced technical environment and love solving complex problems, this is your chance to help shape the future of tech at one of the UK\’s most established brands.

What You\’ll Do

• Deliver first‑class IT support to internal users onsite, via call, chat, and email.
• Own and resolve tickets through our internal service management platform.
• Act as a 2nd‑line escalation point for the Service Desk and provide overflow support when required.
• Troubleshoot Windows, macOS, iOS, and Android devices, alongside core business applications.
• Manage patching, software distribution, device provisioning, and user onboarding.
• Support the delivery of internal IT projects and new system implementations.
• Contribute to our technical knowledge base and help upskill colleagues.
• Provide walk‑in support as the first point of contact in our London office.

The Person

• Experience in a 1st/2nd Line IT Support, IT Operations, or MSP environment.
• Strong working knowledge of Windows, macOS, iOS, Android, Office 365, Microsoft Defender, Azure Active Directory, and MDM platforms.
• Technical certifications or equivalent expertise (e.g., Microsoft, ITIL).
• Proven ability to troubleshoot effectively in a dynamic environment.
• Professional communication skills with a customer‑first approach.
• Self‑motivated mindset with strong organisational skills and integrity.

Bonus Points For

• Experience with retail systems, POS, or CDE hardware.
• Skills in infrastructure, networking, security, scripting, or project delivery.
• Cross‑disciplinary or service‑based technical experience that brings fresh perspective.

This role will require you to be onsite at our London Hub 5 days a week!

Benefits

• Technology Incentive Scheme—different bonus schemes for all technology grades, starting at 10%.
• Learning and Development opportunities—Holland & Barrett is a great base for long‑term career development.
• Career progression pathways.
• Pension company contribution—3% and 5%.
• Wellbeing: 28 or 33 days holiday per year.
• Refer and Earn Scheme—earn money by referring people to join us.
• Epic Extras—access to exclusive benefits, free advice, and savings from a range of retailers and providers.
• Discounted Products—25% discount from day one on any H&B purchase, on top of other promotions.
• Free 24/7 Confidential Advice & Colleague Welfare.
• Mental Health First Aiders—qualified professionals to support you.
• Reward and Recognition Schemes—your hard work and loyalty won’t go unnoticed.
• And many more!

The Company

• Holland & Barrett is one of the nation\’s most loved and trusted brands, offering quality health food, vitamins, and supplements sold by highly trained and qualified advisors.
• We are forecasting significant growth and expansion plans, investing heavily across all areas of the business. We embrace change and drive speed in everything we do. Every day presents a different challenge and is filled with fun, teamwork, and passion to succeed.
• Join us and see how far you can go.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• IT System Training and Support

Apply now and be part of something transformative.