Senior eCommerce Manager - Food and Sports

Overview

Location: We offer hybrid working, with an expectation that you\’ll be present at one of our Holland & Barrett offices in London (W1G 9DQ) or Nuneaton (CV10 7RH) for a minimum of 2 days per week. You\’ll need to spend at least one day in Nuneaton, which is Head office.

The Role

One of our team is heading off on maternity leave. While they focus on something far more important than eCommerce metrics, we\\\’re looking for someone to step in and be a leader in our digital department with confidence for 12-months. Yes, it\\\’s a maternity cover. No, it\\\’s not a placeholder. This is a chance to take the reins of a fast-moving growing digital retail business and make a real impact. It\\\’s big. It\\\’s visible. It\\\’s strategic. And it\\\’s yours to run through a period of huge digital transformation for H&B. You\\\’ll be the one who sets the direction, puts plans into motion, leads the team, and drives collaboration across departments – always knowing what\\\’s working, what isn\\\’t, and what to do next in your corner of the digital universe.

What You\\\’ll Actually Be Doing

• Building and executing digital category strategies that drive revenues – specifically across our food and drink ranges, where customer habits shift fast and margins matter.
• Owning the P&L for your categories. You\\\’ll know what\\\’s working, what\\\’s not, and what needs fixing.
• Leading a team of four – mentoring, challenging, and developing them to be even better.
• Driving performance across our website and app in the UK & Ireland.
• Owning the Marketplace from top to bottom – listings, pricing, ads, vendors, inventory, the lot. Especially in food and drink, where availability and visibility are everything.
• Collaborating across the business – Digital Trading, eCRM, Social, Commercial, Finance, Supply Chain. You\\\’ll be the connector, not the bottleneck.
• Using data as your compass – uncovering trends, solving problems, and spotting opportunities before they become obvious. Think seasonal spikes, basket behaviours, and what\\\’s flying off the shelves.
• Improving the customer experience – from first click to final checkout, and everything in between.

How We\\\’ll Know You\\\’re Making An Impact

We\\\’re looking at the numbers that matter – the ones that show your strategy\\\’s not just working, but winning:

• Revenue, margin, EBITDA – the big stuff.
• Conversion rates, AOV, IPB – the stuff that tells us if your plans are working.
• Customer growth – new, returning, and sticking around.
• Bounce rates and interaction times – because we want people to stay, not sprint away.
• Shopper frequency – because once is nice, but twice is better.

If the numbers are going up and the customer experience is getting smoother, you\\\’re doing it right.

The Person

What you\\\’ll need:

• Experience in a big D2C environment – ideally in food, drink, or FMCG, where pace, precision, and product availability really matter.
• A track record of spotting growth opportunities and actually doing something about them.
• Comfort with data – not just reading dashboards, but acting on them.
• Leadership – you\\\’ve led teams, developed people, and made things happen.
• Marketplace know-how – you\\\’ve worked with vendors, optimised listings, and driven performance.
• Strategic thinking – you can zoom out, plan ahead, and still get stuff done today.
• Stakeholder skills you know how to build alignment and keep momentum going, with purposeful conversations and clear direction.
• A healthy disrespect for how we\\\’ve always done it.

You want to know what\\\’s in it for you. Here\\\’s a taste:

• The salary\\\’s competitive – we\\\’ll talk numbers early
• 25 days of holiday + 8 Bank holidays
• 25% staff discount across our range – plus free online delivery – so you can live the wellness you help deliver.
• Pension contributions – because future-you deserves a break.
• Free wellness diagnostic tests – knowing your health is the first step to improving it.
• Exclusive discounts on wellness services, gym memberships, and more.
• Perks from other retailers – discounts, advice, and savings from brands you actually use.
• A culture of wellbeing – from mental health support to menopause coaching, we\\\’re serious about helping you feel your best.

This may be a maternity cover. But it\\\’s also a chance to be in a leadership position in a fast-growing digital business, shape strategy, and make a real impact. And where there\\\’s growth, there\\\’s opportunity.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).