At a Glance
- Tasks: Design tailored tech solutions and deliver engaging product demos for IoT and security projects.
- Company: Innovative leader in smart intercom and access-control solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting role with excellent career advancement opportunities.
- Why this job: Join a cutting-edge team and make a real impact in the tech world.
- Qualifications: Bachelor's degree in STEM, bilingual in English and Chinese, and strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
Job brief
Our client continuously innovates smart intercom and access-control solutions, with hardware-software integration as one of its core strengths.
High-standard technical support is viewed as a key differentiator to win customer trust.
To empower local sales teams and deliver reliable pre-sales support for customer projects, our client is recruiting a Technical Support Engineer.
You will design customized solutions, run product demonstrations, and produce professional technical documentation for Io T and security-related projects.
Responsibilities
- Engage deeply with customers to identify business pain points and core project requirements; develop tailored technical solutions and quotations based on the product portfolio, respond to technical tender inquiries, and drive project closure.
- Deliver product presentations, technical demos, and on-site POC testing for customers, effectively articulating product features and solution value to build technical trust.
- Independently prepare project proposals, whitepapers, tender technical documents, and product configuration guides for both standardized and customized scenarios.
- Support full project sales cycles, proactively anticipating potential technical concerns from customers and providing professional technical justification to remove adoption barriers.
- Document customer requirements and real-world case studies to continuously optimize pre-sales solution templates and demo materials, empowering internal sales teams.
Requirements
- Bachelor's degree or above, majoring in Computer Science, Electronics, Communication, or other STEM disciplines preferred.
- Prior experience in testing or technical support roles is a plus.
- Excellent communication, analytical, and summarization skills, along with a strong team-collaboration mindset.
- Bilingual capability with professional fluency in English and Chinese to handle technical coordination with global product teams.
Technical Support Engineer – Uk (Iot & Smart Security | Mandarin Speaking) in England employer: Shanghai BSF Human Resources Co., Ltd
As a leading player in the food delivery sector, our company offers an exceptional work environment that fosters innovation and collaboration. Employees benefit from comprehensive training programs, opportunities for career advancement, and a vibrant culture that values diversity and inclusion, particularly in our UK office where bilingual skills are highly regarded. Join us to be part of a dynamic team dedicated to delivering excellence in service while enjoying the unique advantages of working in a culturally rich and fast-paced market.
Contact Details:
Shanghai BSF Human Resources Co., Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer – Uk (Iot & Smart Security | Mandarin Speaking) in England
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We think you need these skills to ace Technical Support Engineer – Uk (Iot & Smart Security | Mandarin Speaking) in England
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Shanghai BSF Human Resources Co., Ltd.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Shanghai BSF Human Resources Co., Ltd and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Shanghai BSF Human Resources Co., Ltd
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Shanghai BSF Human Resources Co., Ltd uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
