Hospitality Operations Manager

Founded in 1926, Shandon Park Golf Club is one of Northern Ireland’s leading private members’ clubs, combining a proud golfing tradition with a vibrant hospitality and events operation.

Situated within a beautiful 128-acre parkland setting in leafy East Belfast, the Club provides members, guests and visitors with a high-quality golfing, dining and social experience within a friendly and welcoming environment.

As we celebrate our Centenary Year, we continue to invest in the future of the Club and are seeking an enthusiastic, professional and commercially aware Hospitality Operations Manager to lead and develop our hospitality offering.

• Job Title
• Hospitality Operations Manager
• Reports to
• The General Manager
• Job Purpose

As part of the Senior Management Team, the Hospitality Operations Manager will be responsible for overseeing the daily operation of the Club’s bar, restaurant and events business, ensuring consistently high standards of customer service, operational efficiency and financial performance.

The successful candidate will lead the hospitality team, manage member and guest experiences, coordinate events and functions, and work closely with the General Manager and wider team to support the ongoing development of the Club’s hospitality operation.

As the Club continues to invest in its hospitality and events offering, the successful candidate will also have the opportunity to help shape the future structure and development of the hospitality team, making this an exciting opportunity for an ambitious hospitality professional seeking to make a genuine impact within a respected and progressive organisation.

CONTRACT

This is a varied and rewarding role requiring flexibility to meet the needs of the business, including evenings, weekends and bank holidays.

Unlike many hospitality environments, the Club operates with relatively limited late-night trading, supporting a more sustainable work-life balance than many hotel or city-centre hospitality operations.

Typical finish times are approximately 10:30pm on weekdays and 11:30pm on weekends, with occasional later finishes for major Club events.

As a senior manager, reasonable additional hours may occasionally be required to fulfil the responsibilities of the role.

Where additional hours exceed 10% of contracted hours, time off in lieu will be provided.

ESSENTIAL CRITERIA

• Minimum three years’ management experience within a food & beverage and events related
• Excellent leadership and organisational skills.
• Strong customer service and communication abilities.
• Experience managing staff rotas, labour costs and operational performance.
• Experience of stock control, GP% and cash handling procedures.
• Experience of events planning and delivery.
• Ability to work flexibly, including evenings and weekends.

REMUNERATION

DUTIES / TASKS

The duties outlined below provide an overview of the key responsibilities for this role and are not exhaustive. Flexibility to undertake other reasonable tasks is expected.

• Hospitality Operations
• Lead the day-to-day operation of the Club’s bar, restaurant and hospitality services.
• Ensure consistently high standards of presentation, cleanliness and customer service throughout all hospitality areas.
• Maintain a visible management presence within the Clubhouse, supporting both members and staff.
• Develop positive and professional relationships with members, recognising the importance of member engagement within a private members’ club environment.
• Respond professionally and effectively to member and guest feedback.
• Ensure compliance with all licensing, food safety, health & safety and employment legislation.
• Events & Functions
• Manage the planning and delivery of member events, golf functions, corporate hospitality and private events.
• Meet with internal and external clients to understand and deliver their event requirements.
• Coordinate all hospitality and event requirements with kitchen and operational teams.
• Ensure all events are delivered to a consistently high standard.
• Identify opportunities to enhance and grow the Club’s hospitality and events offering.
• Leadership & Team Development
• Lead, motivate and inspire the hospitality team to deliver exceptional customer experiences.
• Recruit, train and develop hospitality staff in line with Club procedures and legislative requirements.
• Foster a positive, professional and accountable team culture.
• Support the development of supervisors and future leaders within the hospitality team.
• Prepare and manage staff rotas in line with operational requirements and wage budgets.
• Adjust staffing levels in response to business demands whilst maintaining service standards and effective wage control.
• Monitor departmental sales performance and identify opportunities to improve revenue and profitability.
• Assist in achieving agreed GP%, wage percentage and stock control targets.
• Support stock management procedures including ordering, stock rotation, stocktakes and invoice control.
• Supervise cash handling procedures and ensure accurate financial reporting processes are followed.
• Work closely with the General Manager to support hospitality budgets and operational targets.
• Operational & Administrative Duties
• Maintain accurate event records, booking systems and operational documentation.
• Ensure opening and closing procedures are consistently followed.
• Report maintenance issues promptly and follow through to resolution.
• Support hospitality marketing and promotional activity where required.
• Attend relevant committee meetings as required by the role.
• JOB BENEFITS

At Shandon Park Golf Club, we believe it is important that our employees feel appreciated and valued for their contribution.

In addition to a competitive salary, employees benefit from

• 28 days annual leave, increasing with service (inclusive of bank and public holidays)
• Complimentary meal whilst on duty
• Contributory pension scheme (4% employer contribution)
• Life and Death in Service Insurance (twice annual salary)
• Complimentary Club membership with golf privileges following successful completion of probation
• Staff social events
• Double time for hours worked on Christmas Day, Boxing Day and New Year’s Day
• Opportunities for professional development and training
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