At a Glance
- Tasks: Create a welcoming atmosphere and assist guests with their needs.
- Company: Join the Portsmouth Renaissance Hotel, a vibrant and inclusive workplace.
- Benefits: Enjoy competitive pay, health benefits, gym discounts, and more.
- Other info: Be part of a supportive team with opportunities for growth.
- Why this job: Make memorable experiences for guests while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 € per year.
Position Overview
The Hilton Lobby Ambassador is a key representative of the hotel, responsible for creating a welcoming and memorable experience for guests from the moment they enter the lobby. They provide exceptional customer service, assist with guest inquiries, and ensure that guests feel valued and well taken care of throughout their stay.
Guest Greeting and Assistance
- Welcome guests as they enter the lobby, providing a warm and friendly greeting.
- Offer assistance with luggage, directions, and other guest needs.
- Escort guests to the front desk for check-in or to other areas of the hotel as requested.
Information and Concierge Services
- Provide information about hotel amenities, services, and local attractions.
- Assist guests with restaurant reservations, transportation arrangements, and ticket bookings.
- Offer personalized recommendations and insider tips to enhance the guest experience.
Problem Resolution
- Address guest concerns or complaints promptly and effectively.
- Liaise with hotel staff and management to resolve issues and ensure guest satisfaction.
- Follow up with guests to ensure that their needs have been met and they are satisfied with the resolution.
Lobby Presentation
- Ensure that the lobby area is clean, organized, and visually appealing at all times.
- Monitor and replenish amenities such as newspapers, magazines, and refreshments.
- Arrange seating areas and decor to create a welcoming and comfortable environment for guests.
Guest Recognition and Engagement
- Build rapport with guests and establish personal connections to make them feel valued and appreciated.
- Remember and acknowledge returning guests, VIPs, and loyal customers.
- Anticipate guest needs and proactively offer assistance or recommendations.
Safety and Security
- Maintain awareness of the lobby area and surroundings to ensure the safety and security of guests and property.
- Monitor guest activity and report any suspicious behavior or security concerns to management.
- Follow established safety protocols and emergency procedures in the event of an incident or evacuation.
Top Requirements
- Team Up: be golden, collaborate, and help others succeed.
- Own It: be a role model, embrace responsibility, and keep learning.
- Passionately Serve: be positive, care deeply, and create memories.
Amazing Benefits
In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short- and long-term disability insurance, pet insurance, gym membership discounts, paid time off, paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, a 401 k plan with company match, employee discounts at our branded hotels and more.
Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds.
Lobby Attendant Portsmouth Renaissance Hotel in Cornholme employer: Shamin Hotels
At the Portsmouth Renaissance Hotel, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As a Lobby Attendant, you will not only enjoy competitive pay and comprehensive benefits, including health insurance and gym discounts, but also have the opportunity to create memorable experiences for our guests in a dynamic environment that encourages collaboration and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Lobby Attendant Portsmouth Renaissance Hotel in Cornholme
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Portsmouth Renaissance Hotel. Familiarise yourself with their amenities and local attractions so you can chat confidently about how you'd enhance the guest experience.
✨Tip Number 2
Practice your greeting! As a Lobby Attendant, first impressions matter. Stand in front of a mirror and practice your warm, friendly welcome. It’ll help you feel more natural when you greet guests during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve resolved issues or made someone’s day better. This will demonstrate your ability to handle guest concerns effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Lobby Attendant Portsmouth Renaissance Hotel in Cornholme
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples that relate to guest service and teamwork, as these are key for the Lobby Attendant position.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Shamin Hotels
✨Know the Hotel Inside Out
Before your interview, make sure to research the Portsmouth Renaissance Hotel thoroughly. Familiarise yourself with its amenities, services, and local attractions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Guest Interaction Skills
Since the role involves a lot of guest interaction, practice how you would greet guests and assist them with their needs. Role-play common scenarios, like helping with luggage or providing directions, to ensure you come across as warm and approachable during the interview.
✨Showcase Problem-Solving Abilities
Be prepared to discuss how you would handle guest complaints or issues. Think of examples from your past experiences where you resolved problems effectively. Highlighting your ability to stay calm under pressure will demonstrate that you can maintain guest satisfaction.
✨Emphasise Teamwork and Responsibility
The job requires collaboration and taking ownership of tasks. Share examples of how you've worked well in a team and taken responsibility in previous roles. This will align with the hotel's values and show that you're a great fit for their culture.
