At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide local recommendations.
- Company: Join a vibrant hotel team at Shamin Hotels.
- Benefits: Hourly pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with chances to learn and advance.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a friendly attitude.
The predicted salary is between 13 - 16 £ per hour.
The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.
Essential Job Functions:
- Greets, registers, and assigns rooms to guests.
- Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Date-stamps, sorts and racks incoming mail and messages.
- Transmits and receives messages using equipment such as telephone, fax and switchboard.
- Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests’ accounts.
- Computes bill, collects payment and makes change for guests.
- May make, confirm and cancel reservations for guests.
- Posts charges such as room, food, liquor or telephone by hand or machine.
- May make restaurant, transportation or entertainment reservations for guests.
- May deposit guests’ valuables in hotel safe or safe-deposit box.
- May order complimentary flowers or Champagne for special guests on management’s direction.
- Understands and enforces the hotel company credit policies.
- Accounts for all cash and makes deposits in accordance with hotel and company policies.
- Communicates effectively with other front office and hotel departments.
- Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
- Knows and complies with all company policies and procedures pertaining to this position and its duties.
- Takes the initiative to greet guests in a friendly and warm manner.
- Cross sells other Shamin Hotels.
- Performs other related duties as required.
FRONT DESK CLERK in Cornholme employer: Shamin Hotels
Shamin Hotels is an exceptional employer that prioritises a welcoming and supportive work environment for its Front Desk Clerks. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members can advance their careers while enjoying the vibrant culture of hospitality in a dynamic location. Join us to be part of a dedicated team that values your contributions and fosters a sense of community among staff and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land FRONT DESK CLERK in Cornholme
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the services and amenities offered. When you walk into that interview, you want to impress them with your knowledge and enthusiasm about the place.
✨Tip Number 2
Practice your people skills! As a Front Desk Clerk, you'll be the face of the hotel. Role-play common guest interactions with friends or family to build your confidence. The more comfortable you are, the better you'll connect with guests and the hiring team.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you’re looking sharp and professional for your interview. It shows you take the role seriously and are ready to represent the hotel well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace FRONT DESK CLERK in Cornholme
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the guest service vibe we love at Shamin Hotels.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or hospitality. We’re looking for those who can connect with guests, so share specific examples of how you've made someone's day better in previous roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Shamin Hotels
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel and its services. Familiarise yourself with the amenities, local attractions, and any special offers. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your People Skills
As a Guest Service Agent, you'll be interacting with guests constantly. Practice your communication skills by role-playing common scenarios, like checking in a guest or handling a complaint. This will prepare you to demonstrate your customer service abilities during the interview.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview. Aim for smart-casual attire that reflects the hotel's image. This shows that you understand the importance of presentation in the hospitality industry.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you determine if the hotel is the right fit for you.
