Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic ticketing operation and ensure exceptional customer service.
- Company: Join Shakespeare's Globe, a vibrant and inclusive cultural organisation.
- Benefits: Enjoy discounts, flexible working, and enhanced parental leave.
- Why this job: Make a real impact in a fast-paced environment while promoting the arts.
- Qualifications: Experience in team management and ticketing software is essential.
- Other info: We encourage applications from diverse backgrounds and underrepresented groups.
The predicted salary is between 36000 - 60000 £ per year.
Shakespeare's Globe is currently seeking a Deputy Head of Ticketing and Sales on a permanent basis.
We are committed to improving diversity and inclusion across our organisation. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.
The role involves overseeing the day-to-day running of the department, line managing and developing managers and the team, ensuring exceptional service. You will play a key role in staffing, rotas, budgeting, training, and sales optimisation, while deputising for the Head of Department as required. This is an exciting opportunity for a collaborative leader who is passionate about customer experience, revenue growth, and building an inclusive, supportive team culture.
The skills required include:
- Experience in team management/supervision and motivation with a demonstrable drive to sustain a first-class operation.
- Box Office experience with knowledge of working with Tessitura or similar data management or ticketing software.
- Highly organised and detail-focused, confident in managing budgets, sales reporting, and financial reconciliation.
- A practical and supportive approach to problem solving.
- Knowledge and understanding of the ticketing and visitor attraction market.
- Excellent customer service and interpersonal skills for effective communication with a diverse range of people and departments.
- Commitment to continuous improvement, of self, of team members and of service.
- A supportive and collaborative approach to management.
The Ticketing and Sales Team work across all areas of The Globe to promote and sell tickets for theatre performances, education events, workshops, and guided tours. The team collaborates specifically with membership and access departments to ensure that patrons are well supported and that growth in our customer base is achieved. Our work is far-reaching, fast-paced, and full of variety, but is consistent with regards to our strong customer-centric focus. We offer a world-class service to our visitors and strive to ensure that every customer journey is smooth, and every visitor experience is positive and memorable.
Benefits include:
- Discount in the Globe shop and onsite restaurants/cafes
- Staff discounts via My Globe perks and better Bankside Buzzcard
- Free entry to selected shows, events and activities
- Access to our free employee assistance programme and 24/7 virtual GP service
- Enhanced maternity, paternity, adoption, and shared parental leave and pay
- Life assurance scheme
- Rental deposit scheme
- Season ticket loans
- Eye test voucher scheme
- Flu vaccination scheme
- Cycle to work scheme
- Enhanced employer pension contributions after 12 months service.
To apply, please complete the online application form by 12pm (midday) on Monday 26th January. If you have any queries on the application process or online form, please email recruitment@shakespearesglobe.com.
Deputy Head of Ticketing & Sales employer: Shakespeare's Globe
Contact Detail:
Shakespeare's Globe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head of Ticketing & Sales
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Shakespeare's Globe. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just a fit for the role, but also for their team. We want to see your passion for customer experience!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We love authenticity, so let your personality shine through while discussing your ticketing and sales experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. And remember, apply through our website for the best chance at landing that Deputy Head of Ticketing & Sales role!
We think you need these skills to ace Deputy Head of Ticketing & Sales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Deputy Head of Ticketing and Sales. We want to see how you can bring your unique skills to our team, so don’t be shy about showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for customer experience and ticketing shine through in your application. We love candidates who are excited about the role and can convey that passion in their writing. Remember, we’re looking for someone who’s not just qualified but also genuinely interested in what we do!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. This helps us understand your fit for the role quickly and easily!
Don’t Hold Back!: If you’re excited about this opportunity but don’t meet every single requirement, go ahead and apply anyway! We encourage diverse applicants and believe that different experiences can bring valuable perspectives to our team. So, if you think you’d be a great fit, we want to hear from you!
How to prepare for a job interview at Shakespeare's Globe
✨Know Your Stuff
Make sure you’re familiar with Shakespeare's Globe and its ticketing operations. Research their current offerings, customer service approach, and any recent news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated your team or improved customer service. Be ready to discuss your approach to fostering an inclusive team culture, as this is key for the role.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you’ve tackled challenges in ticketing or sales. Highlight your practical approach and how you’ve implemented solutions that benefited both the team and customers.
✨Demonstrate Your Customer Focus
Since the role is heavily customer-centric, be prepared to discuss how you ensure exceptional service. Share examples of how you’ve enhanced customer experiences in previous roles, and express your commitment to continuous improvement in service delivery.
