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- Tasks: Lead visitor operations and create unforgettable experiences at Shakespeare’s Globe.
- Company: Join the iconic Shakespeare’s Globe, a hub of creativity and inclusivity.
- Benefits: Enjoy competitive salary, discounts, and enhanced parental leave.
- Why this job: Be part of a team that celebrates diversity and transforms theatre for everyone.
- Qualifications: Experience in visitor operations and strong leadership skills required.
- Other info: Dynamic environment with a focus on accessibility and world-class theatre.
The predicted salary is between 30000 - 40000 £ per year.
Shakespeare’s Globe is currently seeking an Assistant Visitor Operations Manager on a permanent full-time basis. We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.
The role: Shakespeare’s Globe is seeking an Assistant Visitor Operations Manager to help deliver exceptional, inclusive experiences across our iconic site - from performances and tours to events and workshops. This is a unique opportunity to combine hands-on operational management with people-focused leadership, ensuring our teams and spaces reflect the Globe’s values of care, collaboration, and excellence.
The skills:
- Experience in visitor or audience operations within a fast-paced, public-facing environment
- Proven leadership skills and confidence managing frontline teams, including direct performance oversight
- Experience acting as a Duty Manager or operational lead, with strong awareness of Health & Safety responsibilities
- Calm, organised, and solutions-focused under pressure
- Excellent communication and collaboration skills
- Strong understanding of inclusive service and access needs
- Proficiency in Microsoft Office and comfort with operational systems
The team: The Visitor and Audience Operations Department is at the heart of Shakespeare’s Globe, responsible for delivering exceptional experiences to all visitors. Encompassing tours, performances, events, and retail support, the team ensures every aspect of the visitor journey is welcoming, inclusive, and smoothly run. With a strong focus on operational excellence, customer service, and collaboration, the department also oversees a large team of staff and volunteers, playing a crucial role in the day-to-day running of the site and upholding the Globe’s commitment to accessibility, education, and world-class theatre.
Shakespeare’s Globe: We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.
£34,647 per annum
Discount in the Globe shop and onsite restaurants/cafes
Staff discounts via My Globe perks and better Bankside Buzzcard
Free entry to selected shows, events and activities
Access to our free employee assistance programme and 24/7 virtual GP service
Enhanced maternity, paternity, adoption, and shared parental leave and pay
Season ticket loans
Cycle to work scheme
Enhanced employer pension contributions after 12 months service.
To apply: For more information, please download the job description from www.shakespearesglobe.com/jobs. To apply, please complete the online application form on our website by Friday 6th March at 5pm. If you have any queries on the role or application process, or if the online form is not accessible for you, please email recruitment@shakespearesglobe.com.
Assistant Visitor Operations Manager employer: Shakespeare's Globe
Contact Detail:
Shakespeare's Globe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Visitor Operations Manager
✨Tip Number 1
Get to know the company! Research Shakespeare’s Globe and its values. Understanding their commitment to diversity and inclusion will help you tailor your approach and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the culture, plus it might just get your foot in the door!
✨Tip Number 3
Prepare for the interview by practising common questions related to visitor operations and leadership. Think about your past experiences and how they align with the role. We want you to shine and show them what you’ve got!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions, reach out to the recruitment team – they’re there to help you through the process.
We think you need these skills to ace Assistant Visitor Operations Manager
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives. Remember, it’s all about how you can contribute to our diverse team.
Tailor Your Application: Make sure to align your skills and experiences with the job description. Highlight any relevant experience in visitor operations or leadership roles. We love seeing how your background fits with our values of care, collaboration, and excellence!
Show Your Passion: Express your enthusiasm for the role and our mission at Shakespeare’s Globe. Whether it’s your love for theatre or commitment to inclusivity, let us know what excites you about this opportunity. Passion goes a long way!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, if you have any questions, just drop us an email at recruitment@shakespearesglobe.com.
How to prepare for a job interview at Shakespeare's Globe
✨Know the Globe's Values
Before your interview, take some time to familiarise yourself with Shakespeare’s Globe and its core values of care, collaboration, and excellence. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to inclusivity and exceptional visitor experiences.
✨Showcase Your Leadership Skills
As an Assistant Visitor Operations Manager, you'll need to manage frontline teams effectively. Prepare to discuss your previous leadership experiences, particularly in fast-paced environments. Highlight situations where you successfully led a team under pressure, ensuring everyone felt supported and included.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think of examples from your past where you had to make quick decisions regarding health and safety or customer service. This will show your calmness and organisational skills under pressure.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you've collaborated with diverse teams and ensured clear communication with both staff and visitors. You might want to share instances where you adapted your communication style to meet the needs of different audiences, showcasing your understanding of inclusive service.