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- Tasks: Supervise visitor operations and ensure exceptional audience experiences at Shakespeare's Globe.
- Company: Join the iconic Shakespeare's Globe, a hub of culture and creativity.
- Benefits: Enjoy discounts, free entry to events, and enhanced parental leave.
- Why this job: Be part of a passionate team delivering unforgettable experiences in a vibrant environment.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
- Other info: Diversity and inclusion are key; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Summary
Shakespeare\’s Globe is currently seeking a Visitor Operations Supervisor on a permanent, full-time basis.
More Details
Shakespeare\’s Globe is currently seeking a Visitor Operations Supervisor on a permanent, full-time basis.
We are committed to improving diversity and inclusion across our organisation. Don\’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you\’re excited about the role but your experience or qualifications don\’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.
The role:To deliver the highest standards of audience experience across the site by supervising operational activity, particularly the effective administration and support of the Volunteer Steward team. The role ensures exceptional service and safety standards during performances, tours, and events, supports commercial and sales activities, and contributes to the wider ambitions of the Visitor and Audience Operations team. Be confident in delivering first aid and have a thorough understanding of the Globe\’s health and safety and safeguarding policies and procedures, ensuring these are upheld in all our work.
The skills:
Essential Skills & Experience:
• Strong written and verbal communication skills
• Fluent in English and numerate
• Excellent computer literacy, especially in Microsoft Office
• Confident in a busy and fast paced customer facing environment
• Adaptable to changing operational needs and priorities
• Proven ability to lead and motivate teams
• Demonstrates emotional intelligence and pastoral sensitivity
• Committed to personal and team development
• Aligned with the Globe\’s mission and ways of working
Desirable Skills & Experience:
• Confident first aider with safeguarding awareness
• Experience using volunteer management systems
• Understanding of GDPR compliance in operational contexts
• Previous work in theatre, cultural or heritage environments
The team:The Visitor and Audience Operations (VAO) department is at the heart of delivering exceptional experiences for all who visit Shakespeare\’s Globe. Responsible for front-facing operations and visitor experience across the site, the department encompasses our visitor attraction offer; our tours and exhibition space delivered by Guides and Visitor Operations Assistants; a large Volunteer Steward team operating across our two performance spaces, and event support. Working closely with departments such as Retail, Learning, and Theatre, the VAO team ensures that every audience member, visitor, and participant receives a warm welcome and enjoys a safe, accessible, and engaging experience. The team operates across a seven-day schedule, including daytime and evening activities in all weathers, and plays a crucial role in maintaining the Globe\’s reputation for excellence in customer service and visitor engagement.
Benefits:
- Discount in the Globe shop and onsite restaurants/cafes
- Staff discounts via My Globe perks and better Bankside Buzzcard
- Free entry to selected shows, events and activities
- Access to our free employee assistance programme and 24/7 virtual GP service
- Enhanced maternity, paternity, adoption, and shared parental leave and pay
- Life assurance scheme
- Rental deposit scheme
- Season ticket loans
- Eye test voucher scheme
- Flu vaccination scheme
- Cycle to work scheme
- Enhanced employer pension contributions after 12 months service.
To apply:For more information, please download the job description from our main jobs page. To apply, please complete the online application form by 10:00am on 17 September 2025.
Please note that we may close this advert early, once a certain number of applications have been received.
We regret that because of the high volume of anticipated applications, we may be unable to contact unsuccessful candidates. If you have any queries on the application process or online form, please email recruitment@shakespearesglobe.com .
Visitor Operations Supervisor employer: Shakespeare's Globe
Contact Detail:
Shakespeare's Globe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Operations Supervisor
✨Tip Number 1
Get to know the company! Research Shakespeare's Globe and its values. When you understand their mission, you can tailor your approach during interviews and show how you align with their goals.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've demonstrated leadership or handled challenges in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Visitor Operations Supervisor
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Application: Make sure to align your skills and experiences with what we’re looking for in the Visitor Operations Supervisor role. Highlight any relevant experience in customer service or team leadership that showcases your fit for the position.
Show Your Passion: Express your enthusiasm for Shakespeare's Globe and the role itself. We love candidates who are genuinely excited about delivering exceptional visitor experiences and contributing to our mission!
Check Your Details: Before hitting submit, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail and care about making a great impression!
How to prepare for a job interview at Shakespeare's Globe
✨Know the Globe Inside Out
Before your interview, make sure you research Shakespeare's Globe thoroughly. Understand its mission, values, and the visitor experience it aims to provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Visitor Operations Supervisor, you'll need to lead and motivate teams. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your emotional intelligence and how you support team development.
✨Demonstrate Your Customer Service Expertise
Be ready to discuss your experience in fast-paced customer-facing environments. Share specific instances where you went above and beyond to ensure a positive visitor experience. This will illustrate your commitment to exceptional service, which is crucial for this role.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Brush up on first aid knowledge and the Globe's health and safety policies. Being able to articulate how you'd respond in various situations will set you apart.
