At a Glance
- Tasks: Provide exceptional visitor care at iconic Shakespeare locations.
- Company: Join the Shakespeare Birthplace Trust, celebrating culture and history.
- Benefits: Enjoy employee discounts, company events, and free refreshments.
- Other info: Flexible hours with opportunities for out-of-hours events.
- Why this job: Be part of a team that creates memorable experiences for visitors.
- Qualifications: Experience in customer service and teamwork is essential.
Celebrating Shakespeare is at the heart of everything we do.
We are looking to recruit Visitor Services Assistants to work at Anne Hathaway’s Cottage and Shakespeare’s Birthplace.
The contract is from Monday 3 November 2025 to Sunday 15 March 2026. There are three types of part-time fixed term contracts available, 23, 17.25 and 11.5 hours per week, which equates to 4, 3 and 2 days.
As Visitor Services Assistant you will provide consistently high standards of visitor care at all times, from the moment of arrival through the entrance, exhibition, garden and house, to the final point of departure, ensuring every visitor has a safe and enjoyable experience.
To be successful in this role, you will have experience of working in a public or visitor facing role, agile and flexible to what is required, committed to providing excellent customer service, IT literate and able to confidently operate till and ticketing systems, and used to working as part of a team.
Anne Hathaway’s Cottage and Shakespeare’s Birthplace will be open seven days a week 10.00am to 4.00pm, and you will be required to work weekdays, alternate weekends and a fair share of Bank Holidays so you should be flexible and available. There will also be a requirement to work out of hours events.
There is no closing date for applications. We will shortlist applications as they are received and close the recruitment campaign when the role is filled.
We will send you a confirmation email once you have sent your online application, where you will be able to complete your profile.
The Shakespeare Birthplace Trust is committed to encouraging equality, diversity, inclusion and belonging (EDIB) in our recruitment practices and in the working practices of our staff and volunteers.
Please download to view supporting documents below.
Skills for the job
- Adaptability
- Communication and interpersonal skills
- Customer Service
- Dependability and time management
- Initiative
- Teamwork
Benefits
- Company Events
- Employee Discounts
- Employee Assistance Programme
- Store Discount
- Tea, Coffee, Milk provided
Visitor Services Assistants in Stratford-upon-Avon employer: Shakespeare
The Shakespeare Birthplace Trust is an exceptional employer, offering a unique opportunity to work in a culturally rich environment dedicated to celebrating Shakespeare's legacy. With a strong commitment to employee growth and a supportive work culture, staff enjoy benefits such as employee discounts, company events, and an Employee Assistance Programme, all while contributing to memorable visitor experiences at iconic locations like Anne Hathaway’s Cottage and Shakespeare’s Birthplace.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Assistants in Stratford-upon-Avon
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Shakespeare and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Shakespeare and let us see your personality shine through!
We think you need these skills to ace Visitor Services Assistants in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Shakespeare.
Get Familiar with Our Brand:Before applying, take some time to learn about Shakespeare and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Shakespeare
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Shakespeare.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Shakespeare will surely appreciate.
