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- Tasks: Provide exceptional visitor care at iconic Shakespeare locations.
- Company: Join the Shakespeare Birthplace Trust, celebrating culture and history.
- Benefits: Enjoy employee discounts, support programmes, and free refreshments.
- Other info: Flexible hours with opportunities for out-of-hours events.
- Why this job: Be part of a team that creates memorable experiences for visitors.
- Qualifications: Experience in customer service and teamwork is essential.
The predicted salary is between 20000 - 25000 £ per year.
Celebrating Shakespeare is at the heart of everything we do. The Shakespeare Birthplace Trust is looking for three Visitor Services Assistants to work at Anne Hathaway’s Cottage, Shakespeare’s Birthplace and Shakespeare’s New Place Gardens to support us over the 2026 season. The contract is from May 2026 to Sunday 1 November 2026. Working 27 hours per week over 4 days including alternate weekends. The working day will be from 9.45 am to 5.00 pm and will include working weekdays, weekends and Bank Holidays.
As Visitor Services Assistant you will provide consistently high standards of visitor care at all times, from the moment of arrival through the entrance, exhibition, garden and house, to the final point of departure, ensuring every visitor has a safe and enjoyable experience.
To be successful in this role, you will have experience of working in a public or visitor‑facing role, be agile and flexible to what is required, be committed to providing excellent customer service, be IT literate and able to confidently operate till and ticketing systems, and used to working as part of a team.
Anne Hathaway’s Cottage and Shakespeare’s Birthplace will be open seven days a week 10.00 am to 5.00 pm, Shakespeare’s New Place Gardens will be open seven days 11.00 am to 3.00 pm. You will be required to work weekdays, alternate weekends and a fair share of Bank Holidays so you should be flexible and available. There will also be a requirement to work out of hours events.
The Shakespeare Birthplace Trust is committed to encouraging equality, diversity, inclusion and belonging (EDIB) in our recruitment practices and in the working practices of our staff and volunteers.
Skills for the job:
- Adaptability
- Communication and interpersonal skills
- Customer Service
- Dependability and time management
- Initiative
- Teamwork
Benefits:
- Employee Discounts
- Employee Assistance Programme
- Store Discount
- Tea, Coffee, Milk provided
Visitor Services Assistant employer: Shakespeare
Contact Detail:
Shakespeare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant
✨Tip Number 1
Get to know the Shakespeare Birthplace Trust and its values. When you walk into that interview, show us your passion for Shakespeare and how you can contribute to creating a memorable experience for our visitors.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a visitor or customer. We want to hear those stories, so be ready to share them during your chat with us.
✨Tip Number 3
Flexibility is key! Be prepared to discuss your availability and how you can adapt to our busy schedule, especially on weekends and Bank Holidays. Show us you’re ready to jump in wherever needed!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and celebrating Shakespeare with us.
We think you need these skills to ace Visitor Services Assistant
Some tips for your application 🫡
Show Your Passion for Shakespeare: When you're writing your application, let your love for Shakespeare shine through! Mention any experiences or interests that connect you to the Bard and how they inspire you to provide excellent visitor care.
Highlight Your Customer Service Skills: Make sure to showcase your experience in public-facing roles. We want to see how you've gone above and beyond to ensure customers have a great time. Share specific examples of how you’ve handled tricky situations with a smile!
Be Flexible and Adaptable: Since the role requires working weekends and Bank Holidays, it’s important to express your flexibility. Let us know about times when you’ve adapted to changing circumstances or stepped up when needed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Shakespeare
✨Know Your Shakespeare
Brush up on your knowledge of Shakespeare and his works. Being able to reference his plays or discuss their significance can show your passion for the role and the organisation. It’s a great way to connect with the interviewers who are likely to appreciate your enthusiasm.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond for a visitor or resolved a tricky issue. This will demonstrate your commitment to high standards of visitor care, which is crucial for this role.
✨Flexibility is Key
Since the role requires working weekends and Bank Holidays, be ready to discuss your availability. Highlight your adaptability and willingness to work varied hours. This shows that you understand the demands of the job and are prepared to meet them.
✨Team Player Attitude
Emphasise your ability to work as part of a team. Share examples of how you’ve collaborated with others in previous roles. The Shakespeare Birthplace Trust values teamwork, so showing that you can contribute positively to a group dynamic will set you apart.