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- Tasks: Welcome visitors and enhance their experience at Anne Hathaway’s Cottage.
- Company: Join the Shakespeare Birthplace Trust, celebrating culture and history.
- Benefits: Flexible hours, pension scheme, life assurance, and company discounts.
- Other info: No closing date; apply early for this unique opportunity!
- Why this job: Be part of a vibrant team and share Shakespeare's legacy with visitors.
- Qualifications: Experience in customer service and cash handling is essential.
Celebrating Shakespeare is at the heart of everything we do. The Trust is looking for a Visitor Reception Assistant to work at Anne Hathaway’s Cottage, Shottery, Stratford-upon-Avon. This is a 23 hours per week contract over 4 days. The contract will run from November 2025 to Sunday 15 March 2026.
As Visitor Reception Assistant you will be responsible for delivering excellent standards of visitor experience through a warm welcome and sharing of information to enhance visitors’ understanding of the offer. You will also contribute to the financial sustainability of the Trust by ensuring that opportunities are taken to maximise sales through an efficient and professional admission process leading to increased average admissions and secondary spends.
To be successful in this role you will have experience of working in a high profile, customer-facing operation, preferably a busy visitor attraction with a diverse audience. You will be used to delivering against a range of KPIs including financial and visitor satisfaction targets. A sound understanding of customer service principles, experience of using EPOS ticketing systems, and cash handling are also essential.
There is no closing date for applications. We will shortlist applications as they are received and close the recruitment campaign when the role is filled. We will send you a confirmation email once you have sent your online application, where you will be able to complete your profile.
The Shakespeare Birthplace Trust is committed to encouraging equality, diversity, inclusion and belonging (EDIB) in our recruitment practices and in the working practices of our staff and volunteers.
Skills for the job:
- Customer Service
- Auto enrolment pension
- Contributory pension
- Life assurance
- Flexible benefits scheme
- Company events
- Company discounts
Visitor Reception Assistant employer: Shakespeare
Contact Detail:
Shakespeare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Reception Assistant
✨Tip Number 1
Get to know the Shakespeare Birthplace Trust and its mission. When you walk into that interview, show us your passion for celebrating Shakespeare and how it aligns with your values. A genuine interest can really set you apart!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a visitor or customer. We want to hear those stories during your interview, so be ready to share how you’ve made a difference in previous roles.
✨Tip Number 3
Brush up on your EPOS ticketing system knowledge. If you’ve used similar systems before, be prepared to discuss your experience. If not, do a bit of research to understand how they work, as this will show us you’re proactive and eager to learn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your email for that confirmation – it’s your first step towards joining our team!
We think you need these skills to ace Visitor Reception Assistant
Some tips for your application 🫡
Show Your Passion for Shakespeare: When writing your application, let your love for Shakespeare and the arts shine through! We want to see how you can bring that passion to the role and enhance our visitors' experience.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in customer-facing roles. We’re looking for someone who can deliver a warm welcome and excellent service, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Visitor Reception Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, you’ll get a confirmation email once you’ve applied!
How to prepare for a job interview at Shakespeare
✨Know Your Shakespeare
Brush up on your knowledge of Shakespeare and his works. Since the role is at Anne Hathaway’s Cottage, being able to share interesting facts or stories about Shakespeare can really impress the interviewers and show your passion for the Trust's mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you went above and beyond to enhance a visitor's experience, as this role heavily relies on creating a warm welcome and ensuring visitor satisfaction.
✨Familiarise Yourself with EPOS Systems
Since cash handling and using EPOS ticketing systems are essential for this position, make sure you’re comfortable discussing your experience with these systems. If you’ve used similar technology before, be ready to explain how you efficiently managed transactions.
✨Understand KPIs and Financial Targets
Research what KPIs might be relevant for a visitor attraction like Anne Hathaway’s Cottage. Be prepared to discuss how you have met or exceeded targets in previous roles, as demonstrating your understanding of financial sustainability will show that you’re aligned with the Trust's goals.