Legal Operations Coordinator

Join to apply for the Legal Operations Coordinator role at Shakespeare Martineau. This is a highly organised, collaborative and proactive Operations Coordinator role, working closely with the CRE Team Leader, to lead the operational aspects of the national CRE team. This role will be instrumental in coordinating key functions including People, Finance, Risk, Training, and Business Development, while ensuring smooth day-to-day operations and strategic alignment across seven regional centres. The role will support, develop, transform and grow the CRE team.

The preferred location for this role would be Nottingham, however we are happy to consider suitable candidates in a commutable distance to any of our office locations (England).

What you will be doing:

• Team Oversight & Performance: Establish priorities and manage deadlines across the CRE team. Work closely with the CRE Team Leader and regional leads to monitor performance against business KPIs. Utilise MI reports and data to support the achievement of team and business targets. Escalate issues/delays as/when necessary to CRE Team Leader.
• Business Development & Strategy: Coordinate and assist with the progression and delivery of business development initiatives. Track and follow up on action plans aligned with the CRE business development strategy. Ensure BD and marketing activities meet the needs of both regional and national teams. Liaise with the Risk and Claims team to assist with the prompt resolution of issues. Manage effective handover of matters for departing fee earners, including file closures and ledger clearance. In conjunction with the Risk team, take ownership of client, solicitor, and third-party complaints, ensuring a timely resolution.
• Financial Operations: Set up, and lead a financial hygiene project team to improve metrics such as chargeability, work in progress (WIP), retained balances, file closures, disbursements, and debt reviews. Oversee the Land Registry application tracker project to ensure timely and accurate submissions.
• People Coordination: Consolidate and manage information between the SHMA People team, the CRE Team Leader, and regional leads regarding recruitment, promotions, and performance. Organise team away days, social events, and wellbeing initiatives. Ensure team members have the necessary tools and resources to perform effectively.
• Training & Development: Liaise with the Professional Support Lawyer (PSL) to coordinate the annual training programme. Support the delivery of training initiatives across the CRE team.

What you will need:

• Proven experience in operations, project coordination, or team management within a professional services or real estate environment.
• Strong organisational and time management skills, with the ability to manage multiple priorities.
• Excellent communication and stakeholder engagement abilities.
• Data-driven mindset with experience using MI reports and performance metrics.
• Experience in HR, risk, or business development functions is highly desirable.

Benefits, Agile Working and Additional information: We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it. We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Milton Keynes, Nottingham, Sheffield, Solihull, Stratford upon Avon & Tunbridge Wells.

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

As part of Ampa, we are part of a large multi-brand group, all of our brands are linked by a shared purpose and set of values that brings about a positive, inclusive and diverse work culture - helping everyone achieve their ambitions.