Shakespeare Martineau is seeking a Senior Complaints Executive to develop and deliver its complaints handling and investigations function. Reporting to the Legal Director, you will oversee end-to-end complaints from inception to resolution, working with senior stakeholders across legal and non-legal teams, regulators and insurers.
You will help identify trends, improve processes, support regulatory compliance and coach colleagues, with the role suiting a qualified solicitor or equivalent
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Senior Complaints & Investigations Lead in Birmingham employer: Shakespeare Martineau
Shakespeare Martineau, located in the iconic Shard in London, is an exceptional employer that champions a people-first culture and offers a dynamic work environment for its Dispute Resolution team. With a commitment to employee growth through diverse caseloads and collaborative opportunities alongside experienced lawyers, the firm fosters a culture of inclusivity and respect, ensuring that every individual can thrive and contribute meaningfully to high-stakes disputes. The agile working model further enhances work-life balance, making it an attractive choice for those seeking a rewarding legal career.
