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- Tasks: Welcome visitors and enhance their experience at Anne Hathaway’s Cottage.
- Company: Join the Shakespeare Birthplace Trust, a historic and cultural gem.
- Benefits: Flexible hours, a unique work environment, and the chance to meet diverse people.
- Why this job: Be part of a team that shares Shakespeare's legacy and creates memorable experiences.
- Qualifications: Customer service experience and a passion for engaging with visitors.
- Other info: Opportunity to work in a beautiful setting with potential for personal growth.
The Shakespeare Birthplace Trust is looking for a Visitor Reception Assistant to work at Anne Hathaway’s Cottage, Shottery, Stratford-upon-Avon. This is a 23 hour per week contract over 4 days. The contract will run from November 2025 to Sunday 15 March 2026.
As Visitor Reception Assistant you will be responsible for delivering excellent standards of visitor experience through a warm welcome and sharing of information to enhance visitors’ understanding of the offer. You will also contribute to the financial sustainability of the Trust by ensuring that opportunities are taken to maximise sales through an efficient and professional admission process leading to increased average admissions and secondary spends.
To be successful in this role you will have experience of working in a high profile, customer-facing operation, preferably a busy visitor attraction with a diverse audience. You will be used to delivering against a range of KPIs including financial and visitor satisfaction targets. A sound understanding of customer service principles, experience of using EPOS ticketing systems, and cash handling are also essential.
The Shakespeare Birthplace Trust is committed to promoting equality of opportunity and building a diverse and representative workforce.
Visitor Reception Assistant employer: Shakespeare Birthplace Trust
Contact Detail:
Shakespeare Birthplace Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Reception Assistant
✨Tip Number 1
Get to know the Shakespeare Birthplace Trust and its mission. When you walk into that interview, show us that you’re not just another candidate but someone who genuinely cares about enhancing visitor experiences at places like Anne Hathaway’s Cottage.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a visitor or customer. We want to hear those stories during your interview, so be ready to share how you’ve made a difference in previous roles.
✨Tip Number 3
Brush up on your EPOS ticketing system knowledge. If you’ve used similar systems before, be prepared to discuss your experience. If not, consider doing a bit of research or even a quick online course to get familiar with how they work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ll send you a confirmation email, so you know we’ve got your back from the get-go.
We think you need these skills to ace Visitor Reception Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've delivered excellent service in busy environments, especially if you've worked in visitor attractions before!
Be Specific About Your Experience: When detailing your past roles, be specific about the KPIs you’ve met. Did you boost sales or improve visitor satisfaction? We love numbers and examples that show your impact!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background to our needs.
Apply Through Our Website: Remember to apply through our jobs website! It’s the best way for us to receive your application and keep track of everything. Plus, you’ll get a confirmation email once you’ve submitted it!
How to prepare for a job interview at Shakespeare Birthplace Trust
✨Know Your Audience
Familiarise yourself with the Shakespeare Birthplace Trust and its mission. Understanding their values and the visitor experience they aim to provide will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service, especially in busy environments. Highlight how you handled difficult situations or went above and beyond to enhance a visitor's experience.
✨Be Ready for Sales Scenarios
Since maximising sales is part of the role, think of ways you've successfully upsold or promoted products in previous jobs. Be prepared to discuss how you can contribute to the financial sustainability of the Trust through effective admission processes.
✨Practice with EPOS Systems
If you have experience with EPOS ticketing systems, brush up on it before the interview. If not, do some research on how these systems work and be ready to discuss your ability to learn new technologies quickly, as cash handling is essential for this position.
