Assistant Store Manager

We’ve got an exciting opportunity for a Mandarin speaking experienced person to join us as the Store Manager. Find your place as a leader at SHAKEii SHAKEii and help us build the brand’s future. Working with your store supervisor, you’ll lead the shift, working with your team members to create our Shakeii Experience for our customers with high quality service, beverages and products. Apart from management of the day-to-day operations, you will also ensure that the team morale is high, and the Shakeii values alongside commercial success are achieved.

To be successful in the role, you’ll have previous 3+ experience in running a store and leading a team in a dynamic retail or hospitality environment. Working closely with the Management, you’ll get to know your market and the competition to identify opportunities to drive store profitability and your business forward. You’ll be an ambassador for the company’s stakeholders, making sure our partners know where they belong.

Tasks

Key Responsibilities:

Strategic Planning:

• Develop and implement operational strategies and plans to achieve the company\’s business goals.
• Identify market trends, consumer preferences, and competitive activities to inform decision-making.

Inventory and Supply Chain:

• Establish and maintain strong relationships with vendors and suppliers to secure favourable terms, pricing, and reliable product availability.
• Oversee inventory management, including ordering, receiving, and stock control for drinks, food and grocery items.
• Optimise procurement strategies to minimize costs while maintaining quality and product availability.
• Ensure timely and cost-effective procurement of ingredients, equipment, and supplies.
• Implement quality control measures for food and beverage products to maintain consistency.

Operational Efficiency:

• Oversee and manage the day-to-day operations of the store.
• Ensure consistent adherence to operational procedures, quality standards, and customer service excellence.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement necessary changes.

Outlet Management:

• Standardise operational procedures, from opening and closing routines to customer service protocols.
• Optimize store layouts and workflow to enhance efficiency and customer experience.
• Supervise and support store staff in the day-to-day operations.
• Ensure that all outlets are compliant with company standards in terms of cleanliness, product quality, and customer service.
• Conduct regular store visits and inspections to maintain consistency and quality.
• Create daily Rota and perform weekly and monthly checks including payroll data

Team Management:

• Recruit, train, and supervise a team of store managers, ensuring they adhere to company policies and performance standards.
• Foster a positive working environment, encourage teamwork, and provide ongoing support and guidance.
• Establish clear performance expectations, provide feedback, and implement training programs to enhance employee skills.
• Undertake quarterly , half yearly and annual staff performance reviews

Financial Management:

• Create and manage annual budgets for each outlet, monitoring and controlling expenses and revenue to meet financial targets.
• Monitor financial performance, analyse sales data, and implement cost control measures to maximize profitability.
• Perform Daily Sales Reconciliation

Customer Service:

• Maintain high standards of customer service by addressing customer inquiries and resolving issues.
• Implement feedback mechanisms to continuously improve service quality.

Staff Training and Development:

• Oversee staff training programs, ensuring that employees are well-trained in food preparation, customer service, and safety protocols.
• Promote a positive and productive work environment, encouraging teamwork and employee development.

Quality Assurance:

• Ensure compliance with food safety regulations, health codes, and hygiene standards.
• Implement quality control measures to maintain product consistency and customer satisfaction.
• Address customer complaints and concerns promptly and professionally.

Marketing and Promotion:

• Collaborate with the marketing team to develop and execute marketing and promotional campaigns.
• Drive brand awareness, customer engagement, and loyalty programs.

Compliance and Regulations:

• Ensure compliance with health and safety regulations, food safety standards, and any other relevant legal requirements.
• Keep abreast of industry changes and updates, adapting operational procedures as necessary.

Technology and Systems:

• Stay up-to-date with point-of-sale (POS) systems, inventory management software, and other relevant technologies.
• Identify and implement technological solutions to improve operational efficiency.

Data Analysis and Reporting:

• Utilize data analytics to assess store performance, track KPIs, and make data-driven decisions.
• Prepare regular reports for senior management on key operational metrics.

Expansion and New Store Openings:

• Assist in identifying potential locations for new stores and participating in the setup and launch of new outlets.
• Ensure a smooth transition and consistency of operations across all locations.

Risk Management:

• Identify potential operational risks and develop mitigation strategies.
• Address any emergencies or crises as they arise.

Requirements

Qualifications and Requirements:

• Bachelor\’s degree in business management, hospitality, or a related field (Master\’s degree is a plus).
• Proven experience in managing multiple retail outlets, preferably in the food and beverage industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical and problem-solving skills.
• Knowledge of food safety regulations and health standards.
• Financial acumen and budget management experience.
• Adaptability to changing market conditions and trends.
• Proficiency in using various software and technology for operational management.

Benefits

Benefit:

• Company Discounts
• Company Pension
• Bonus & Incentive Schemes
• Visa Sponsorship available for strong candidates

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