Assistant Store Manager

We are seeking an experienced and motivated Assistant Store Manager to join our dynamic team. The successful candidate will play a critical role in supporting the Store Manager in all aspects of daily operations, with a particular focus on supplier management, inventory control, and customer service excellence. Apart from managing the day-to-day operations, you will also ensure that the team morale is high, and the Shakeii values alongside commercial success are achieved.

Key Responsibilities

• Supplier Management & Inventory: Manage relationships with suppliers, negotiate favourable terms, and maintain strong partnerships to ensure optimal product availability. Oversee the ordering process from suppliers, ensuring appropriate stock levels are maintained and minimising waste. Monitor inventory levels, conduct regular stock audits, and implement effective inventory management strategies. Coordinate with distributors and wholesalers to ensure timely delivery of products.
• Operations & POS Systems: Utilise and maintain the store's Point of Sale (POS) system for inventory tracking, sales analysis, and operational efficiency. Generate and analyse reports from the POS system to inform business decisions and optimise store performance. Ensure proper implementation of POS features for real-time stock tracking, automated reordering, and data analytics. Assist in opening and closing procedures, including register management and daily financial reconciliation.
• Sales & Marketing: Support the implementation of marketing strategies to drive store traffic and increase sales. Analyse sales data to identify trends and opportunities for growth. Collaborate with the commercial team on promotions, new product launches, and customer engagement initiatives. Ensure attractive visual merchandising and store presentation to enhance the customer shopping experience.
• Customer Service & Team Management: Deliver exceptional customer service and resolve customer complaints promptly and effectively. Train, supervise, and motivate sales associates to maintain high standards of customer service. Create employee schedules, conduct performance reviews, and implement coaching as needed. Promote a positive work environment and strong team culture.

Qualifications & Skills

• Essential Requirements: Fluency in Chinese (Mandarin or Cantonese) and English, both written and spoken. Previous retail management experience, preferably in grocery or food retail. Strong understanding of supplier management and ordering processes in retail environments. Proficiency with POS systems and inventory management software. Excellent customer service and communication skills. Strong leadership abilities and team management experience.
• General Management Support: Assist Store Manager with scheduling, budgeting, and staff development. Supervise daily operations during Manager's absence. Support recruitment and training of new team members. Ensure compliance with company policies and procedures.
• Preferred Qualifications: Experience in grocery retail specifically, with knowledge of food handling and storage requirements. Understanding of Chinese culture and food products to better serve our customer base and manage suppliers. Knowledge of retail marketing strategies and sales techniques. Experience in financial management, including budgeting and cost control.

What We Offer: Competitive salary based on experience and qualifications. Opportunities for career advancement and professional development. A dynamic and inclusive work environment. Employee discount program and additional benefits.

Working Hours: Full-time position requiring flexibility to work evenings, weekends, and holidays as needed.

How to Apply: If you are a driven and ambitious retail professional looking for a new challenge, please submit your application, including your CV and a cover letter.

Requirements: Bachelor's degree in business management, hospitality, or a related field (Master's degree is a plus). Proven experience in managing retail outlets, in the food and beverage industry. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Analytical and problem-solving skills. Knowledge of food safety regulations and health standards. Financial acumen and budget management experience. Adaptability to changing market conditions and trends. Proficiency in using various software and technology for operational management.

Benefits: Company Discounts, Company Pension, Bonus & Incentive Schemes.