At a Glance
- Tasks: Manage client relationships and ensure high-quality content delivery.
- Company: Join Shake Content, a dynamic B2B video-led agency in London.
- Benefits: Enjoy private healthcare, flexible hours, and a training budget.
- Why this job: Be part of innovative projects and work with industry leaders.
- Qualifications: 3-5 years in account management and excellent communication skills.
- Other info: Hybrid role with exciting team socials and international travel opportunities.
The predicted salary is between 30000 - 50000 £ per year.
Location: London (Hybrid — 2 days in-person each week)
In-person locations: London Bridge co-working office + client recording studios (Elephant & Castle, Canary Wharf)
Travel: Regular travel to London studios. International travel may be required (team away days + future client needs).
Seniority: Account Manager (3–5 years’ experience)
Contract: Full-time, permanent (5 days/week)
Reporting to: COO
About Shake Content: Shake Content is a LinkedIn-first, video-led B2B content agency. We help founders and leadership teams build visibility, trust, and demand through consistently high-quality content — especially short-form video, founder-led storytelling, and thought leadership that sounds human, not corporate. Our clients are mostly B2B, across a wide mix of industries.
The role: You’ll manage around 5 clients day-to-day, working with copywriters and video editors to ensure that content is delivered on time, to a high standard, and in the client’s voice. You’ll also attend and lead studio recording sessions, brainstorm new ideas, give feedback on content, and work closely with our commercial leads to spot sensible upsell opportunities.
This isn’t an entry-level role. We’re looking for someone who can run a portfolio with confidence, work independently, and keep projects moving without needing constant direction.
What you’ll do:
- Client ownership & delivery: Own day-to-day relationships for ~5 clients (primarily on Slack, plus email and calls). Lead or join regular client check-ins and keep projects progressing between meetings. Manage timelines, approvals, and deliverables to ensure content lands on time and on brief. Maintain quality and consistency across output (tone, structure, positioning, formatting). Coordinate internal teams (copy, video, design) and keep everyone aligned. Schedule and publish posts when required, and keep content calendars tidy and up to date.
- Studio sessions & content capture: Attend and lead studio recording sessions with clients (prep, agenda, on-the-day flow, client experience). Help clients perform at their best: guide topics, prompt stronger answers, capture variations, keep energy up. Ensure sessions produce enough strong material to fuel weeks of content.
- Creative coordination & quality control: Brainstorm content angles, formats, and series with clients and internally. Give clear, constructive feedback to copywriters and video editors to improve outcomes fast. Spot issues early (unclear message, wrong tone, weak hook, compliance sensitivities) and fix them before they become problems.
- Commercial awareness: Work with commercial leads to identify upsell opportunities (more shoots, new formats, added capacity, expanded channels). Keep an eye on account health: engagement, responsiveness, delivery quality, and client satisfaction.
What success looks like: Clients feel looked after, informed, and confident — even when things move quickly. Content is delivered on time, consistently high quality, and improving month-on-month. Studio days run smoothly and produce a reliable pipeline of usable, high-performing content. You proactively unblock work, anticipate risks, and prevent last-minute scrambles. You contribute ideas that drive better outcomes (not just more output).
What we’re looking for:
- Must-haves: 3–5 years’ experience in account management / client services / delivery (agency experience is a plus). Excellent communication — especially written (Slack-first, clear, calm, and precise). Strong organisation and ownership: you can juggle multiple clients and deadlines without dropping details. Confidence giving feedback to creatives (copy and video) while keeping relationships positive. Comfort working directly with founders and senior stakeholders. Comfortable with ambiguity and fast-moving priorities. Solid working knowledge of LinkedIn (what performs, why it performs, and how to keep a founder’s voice intact). Comfortable using AI tools as part of your workflow (you don’t need to be an expert — you do need to be curious and capable).
- Nice-to-haves: Experience beyond LinkedIn: podcasts, video strategy, other social channels, webinars, SEO, or PR. Experience supporting clients in regulated industries and understanding when extra diligence is needed.
Working style & flexibility: Full-time role (5 days/week). Hybrid working: 2 days in-person each week, with flexibility around core office hours. Some days will be studio-heavy; others will be delivery-focused. You’ll need to be happy with variety.
Benefits: Private healthcare, Pension scheme, Laptop, Training and development budget, Remote work and flexible office hours, Regular team socials, Team away days (last year’s was in Cairo), Minimum 28 days annual leave.
Equal opportunities: Shake Content is an equal opportunity employer. We’re committed to building a team where people feel valued, supported, and able to do their best work.
Account Manager in London employer: Shake Content
Contact Detail:
Shake Content Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might help you land that dream Account Manager role!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best work, especially if it includes client management or content creation. This will give potential employers a taste of what you can bring to the table, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their content style and think about how you can contribute to their success. Bring ideas to the table during your interview to show you’re proactive and ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at Shake Content!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, we’re all about human connections here at Shake Content.
Tailor Your Application: Make sure to tailor your application specifically for the Account Manager role. Highlight your relevant experience and skills that match what we’re looking for, especially in client management and communication. This shows us you’ve done your homework!
Be Clear and Concise: We appreciate clear and concise communication, especially since you’ll be working with clients and teams. Keep your sentences straightforward and to the point, while still showcasing your achievements and experiences. Less fluff, more substance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Shake Content
✨Know Your Clients
Before the interview, research the types of clients Shake Content works with. Familiarise yourself with B2B industries like FinTech and property development. This will help you demonstrate your understanding of client needs and how you can manage relationships effectively.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to discuss examples where you've successfully managed client relationships. Highlight your experience using platforms like Slack and how you maintain clear, calm, and precise communication, especially under pressure.
✨Demonstrate Organisational Skills
Be ready to talk about how you juggle multiple clients and deadlines. Share specific strategies or tools you use to keep projects on track and ensure timely delivery. This will show that you can handle the fast-paced environment at Shake Content.
✨Bring Creative Ideas
Think of a few content ideas or angles you could propose during the interview. This could be related to video formats or social media strategies. Showing that you can contribute creatively will set you apart and align with the agency's focus on high-quality, engaging content.
