At a Glance
- Tasks: Manage guest relations, execute marketing campaigns, and enhance social media presence.
- Company: Join a vibrant food and beverage team focused on exceptional dining experiences.
- Benefits: Competitive salary, flexible hours, and opportunities for creativity and growth.
- Other info: Ideal for creative individuals passionate about food and customer engagement.
- Why this job: Be part of a dynamic team that shapes memorable dining experiences and engages with guests.
- Qualifications: Degree in Marketing or related field; 3-5 years in F&B marketing preferred.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- In-House Sales & Guest Relations
- Manage all guest reservations (individual and group) across phone, email, and online booking platforms.
- Build and maintain relationships with repeat guests, VIP diners, hotel concierges, and walk-in customers.
- Promote upselling of premium menu items, tasting menus, or festive set menus to increase average spend per guest.
- Respond to reservation inquiries and special requests in a professional and timely manner.
- Identify and convert group booking leads (birthdays, anniversaries, private dining, etc.) within the restaurant.
- Marketing Strategy & Execution
- Plan and execute marketing campaigns to promote dine-in experiences, new menus, promotions, and festive events (e.g. Diwali, National Day, Mother's Day).
- Collaborate with the operations and culinary teams to align campaigns with restaurant offerings and calendar highlights.
- Maintain an in-house marketing calendar, coordinating promotions with internal events and public holidays.
- Digital & Social Media Management
- Manage the restaurant’s social media accounts (Instagram, Facebook, etc.) with regular, brand-aligned content.
- Create and schedule engaging posts (food features, chef stories, behind-the-scenes, testimonials).
- Monitor engagement, respond to comments/messages, and manage social campaigns (boosted posts, giveaways).
- Maintain accuracy and branding across third-party platforms (Google, TripAdvisor, Chope, etc.).
- Public Relations & Online Presence
- Monitor and respond to guest reviews on platforms such as Google, TripAdvisor, and Facebook in a courteous, brand-consistent tone.
- Liaise with media outlets, bloggers, and influencers to arrange press tastings, mentions, or reviews.
- Coordinate with design or PR vendors (if any) for artwork, promotions, or listings in local dining directories.
- Promotions & In-Restaurant Activations
- Assist in planning and executing in-house promotional activities such as festive décor setups, guest gifting (e.g., mithai boxes during Diwali), and themed dining events.
- Work closely with service and kitchen teams to ensure seamless execution of promotional events and campaigns.
- Support loyalty or membership initiatives (e.g., returning guest rewards, newsletter subscriptions, feedback-driven offers).
- Administrative & Reporting
- Track ROI on marketing activities, social engagement metrics, and guest feedback.
- Maintain and update a database of customer contacts for direct marketing (e.g., birthdays, anniversaries, promotions).
- Prepare weekly or monthly performance reports for management, including reservation trends, guest demographics, and campaign effectiveness.
- Ensure consistent branding across print and digital materials (menus, tent cards, eDMs, etc.).
Requirements
- Education & Experience
- Degree in Marketing, Business, Hospitality Management, or related field.
- Minimum 3–5 years of relevant experience in a marketing or sales role within the F&B or hospitality industry.
- Experience in fine dining and/or Indian cuisine establishments is highly preferred.
- Skills & Competencies
- Strong interpersonal and communication skills (written & verbal).
- Excellent grasp of social media, digital marketing tools, and basic design aesthetics.
- Sales-driven with a passion for exceeding guest expectations and increasing in-house footfall.
- Proficiency in Microsoft Office; knowledge of Canva, Meta Business Suite, Mailchimp, or similar tools is a plus.
- Familiarity with reservation platforms (Chope, Quandoo, SevenRooms, etc.) is advantageous.
- Personal Attributes
- Well-groomed, personable, and guest-oriented.
- Self-motivated, creative, and detail-oriented.
- Able to work evenings, weekends, and holidays when required for in-house campaigns or special events.
- Team player with strong initiative and a sense of ownership over brand image.
MARKETING AND SALES EXECUTIVE (FOOD & BEVERAGE SERVICES) in Penarth employer: SHAHI FOODS PTE LTD
Join our vibrant team as a Marketing and Sales Executive in the heart of the food and beverage industry, where creativity meets hospitality. We pride ourselves on fostering a dynamic work culture that encourages personal growth and innovation, offering comprehensive training and development opportunities to help you excel in your career. With a focus on employee well-being and a commitment to delivering exceptional guest experiences, our location provides a unique blend of professional satisfaction and community engagement, making us an outstanding employer for those passionate about the culinary arts.
StudySmarter Expert Advice🤫
We think this is how you could land MARKETING AND SALES EXECUTIVE (FOOD & BEVERAGE SERVICES) in Penarth
✨Tip Number 1
Get your networking game on! Reach out to people in the food and beverage industry, especially those who work in marketing or sales. Attend events, join online groups, and don’t be shy about asking for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your social media skills! Create a personal brand that reflects your passion for food and beverage services. Share engaging content related to dining experiences, marketing campaigns, or even your favourite recipes. This not only showcases your expertise but also gets you noticed by potential employers.
✨Tip Number 3
Don’t just apply; engage! When you find a job listing that excites you, reach out directly to the hiring manager or someone in the company. A quick message expressing your enthusiasm can set you apart from other candidates. Plus, it shows initiative, which is always a plus in the hospitality industry.
✨Tip Number 4
Keep your skills sharp! Consider taking online courses or attending workshops related to digital marketing, social media management, or customer relations. Not only does this enhance your CV, but it also gives you fresh ideas to bring to the table when you land that interview. And remember, apply through our website for the best chances!
We think you need these skills to ace MARKETING AND SALES EXECUTIVE (FOOD & BEVERAGE SERVICES) in Penarth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your marketing and sales experience in the food and beverage sector, and don’t forget to mention any relevant campaigns you've executed!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you the perfect fit. Be sure to mention specific examples of your guest relations and marketing strategies.
Show Off Your Social Media Savvy:Since managing social media is a key part of the role, include links to your own social media profiles or any campaigns you've worked on. Show us how you can create engaging content that aligns with our brand!
Apply Through Our Website:We love it when candidates apply directly through our website! It helps us keep track of applications better. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at SHAHI FOODS PTE LTD
✨Know Your Stuff
Before the interview, dive deep into the company’s background, especially their food and beverage offerings. Familiarise yourself with their menu, recent promotions, and any unique selling points. This will not only show your genuine interest but also help you tailor your responses to align with their brand.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully upsold products or managed guest relations in previous roles. Think about times when you turned a regular dining experience into something special for guests. This will demonstrate your ability to drive sales and enhance customer satisfaction.
✨Get Social Media Savvy
Since managing social media is a key part of the role, come prepared with ideas for engaging content that aligns with the restaurant's brand. You could even suggest a few campaign ideas based on current trends. This shows initiative and that you’re ready to hit the ground running.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview, especially around handling guest inquiries or managing reservations. Practise how you would respond to different situations, like a difficult guest or a last-minute booking request. This will help you demonstrate your interpersonal skills and problem-solving abilities.
