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- Tasks: Lead the planning and execution of amazing catering events, from intimate gatherings to large corporate functions.
- Company: Join a dynamic catering team known for exceptional service and creativity.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make memorable experiences for clients while showcasing your leadership and creativity.
- Qualifications: Experience in catering or event management is a plus; strong communication skills are essential.
- Other info: Be part of a fun, fast-paced environment with plenty of opportunities to shine.
The predicted salary is between 36000 - 60000 £ per year.
The Catering Operations Manager is responsible for the overall planning, execution, and delivery of high-quality catering services. This role involves client consultation, event coordination, team management, and budget oversight to ensure exceptional guest experiences across all catering functions, from intimate gatherings to large-scale corporate events. A strong focus on service standards, food quality, and operational efficiency is essential.
Key Responsibilities
- Client Consultation & Sales Management
- Understand and assess customer requirements through direct consultations, emails, and event briefs.
- Propose catering solutions tailored to client needs, budgets, and event types (corporate, wedding, festivals, private functions).
- Maintain a professional and friendly relationship with clients to foster long-term business.
- Prepare detailed proposals and quotations, including menu suggestions, service styles, and pricing structures.
- Negotiate pricing while maintaining profitability and service quality.
- Ensure timely follow-up on client enquiries and confirmations.
- Menu Planning & Customization
- Work closely with chefs and culinary teams to design menus suited to various event themes and dietary preferences (vegetarian, Jain, vegan, gluten-free, etc.).
- Innovate and update menus regularly to reflect seasonal ingredients, culinary trends, and customer feedback.
- Coordinate food tastings for high-profile or large-scale events when required.
- Ensure menus are costed correctly and align with brand standards.
- Event Coordination & Execution
- Plan and manage all aspects of event execution including food production, presentation, setup, service, and breakdown.
- Conduct site visits when necessary to assess layout, logistics, and venue suitability.
- Coordinate with vendors for additional needs such as décor, cutlery, rental equipment, floral arrangements, or AV support.
- Ensure all food safety, hygiene, and presentation standards are met on-site.
- Supervise event setup including buffet lines, seating, signage, and guest flow.
- Staffing & Team Leadership
- Hire, train, and onboard catering staff including waitstaff, event captains, kitchen helpers, and logistics crew.
- Prepare staffing rosters, assign roles, and manage shift scheduling based on event requirements.
- Conduct briefings before each event to ensure all staff are aligned on timing, menu, service flow, and guest expectations.
- Supervise staff during events and provide real-time direction and problem-solving.
- Monitor staff performance and maintain a positive, service-oriented team culture.
- Operations & Logistics
- Oversee procurement and maintenance of catering equipment, tableware, utensils, linens, and display materials.
- Maintain accurate inventory records and monitor usage to avoid overstocking or shortages.
- Ensure timely ordering and delivery of food items and materials required for events.
- Coordinate transport logistics, setup timelines, and venue access requirements.
- Marketing & Business Development
- Develop and implement marketing plans to promote catering services to individuals, corporations, and institutions.
- Collaborate with the marketing team to create brochures, social media content, and promotional campaigns.
- Build partnerships with event planners, wedding coordinators, and corporate offices.
- Attend trade shows, exhibitions, and networking events to increase brand visibility and generate leads.
- Monitor client feedback and online reviews to continually enhance offerings and service delivery.
- Financial Management & Reporting
- Assist in the preparation of budgets and financial projections for the catering department.
- Track all catering-related expenses including food cost, labour, logistics, and rental items.
- Prepare post-event financial summaries and analyse profitability.
- Recommend pricing structures that balance value for customers and business profitability.
- Ensure timely invoicing and coordination with the finance team for payment collection.
- Customer Relationship Management
- Act as the primary point of contact for catering clients from enquiry to post-event follow-up.
- Ensure prompt and professional communication at all stages of the sales and service process.
- Handle last-minute requests, changes, or complaints with diplomacy and efficiency.
- Conduct client satisfaction surveys and maintain a database of repeat and high-value customers.
- Compliance & Quality Assurance
- Ensure all catering operations comply with local food safety, hygiene, and labour regulations.
- Maintain updated records of licenses, health inspections, and certifications.
- Conduct periodic audits of kitchen and storage areas used for catering.
- Train staff in hygiene protocols and allergen awareness.
- Innovation & Strategic Planning
- Stay updated on industry trends, guest expectations, and competitor offerings.
- Introduce innovative ideas such as themed buffets, live stations, eco-friendly packaging, or digital ordering systems.
- Explore new revenue streams such as DIY catering kits, delivery catering, or festive gift boxes.
- Collaborate with executive management to align catering goals with broader brand objectives.
Skills & Competencies Required
- Excellent communication skills (verbal and written)
- Customer-first mindset with strong problem-solving abilities
- Leadership & team management skills with experience supervising large teams
- Detail-oriented with excellent organisational and multitasking capabilities
- Knowledge of food safety regulations and HACCP standards
- Strong negotiation and budgeting skills
- Ability to thrive under pressure and adapt to last-minute changes
- Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with POS or event software is a plus
Preferred Qualifications & Experience
- Diploma or Degree in Hospitality, Event Management, or Business Administration
- Minimum 3–5 years' experience in catering operations, F&B service, or event coordination
- Prior experience in high-volume catering (e.g. weddings, corporate events) is highly desirable
Working Conditions
- Must be willing to work on weekends, public holidays, and evenings depending on event schedules
- On-site supervision required for off-premise events
- Physically fit to oversee event setup and coordinate staff over long hours
Catering Service Manager in Penarth employer: SHAHI FOODS PTE LTD
Contact Detail:
SHAHI FOODS PTE LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Service Manager in Penarth
✨Tip Number 1
Network like a pro! Attend industry events, trade shows, and local meet-ups to connect with potential employers and fellow catering professionals. Don’t be shy—introduce yourself and share your passion for catering!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your past events, menus, and client testimonials. This visual proof of your expertise can really set you apart when chatting with hiring managers.
✨Tip Number 3
Be proactive! Follow up on job applications with a friendly email or call. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your experience in catering operations and event management, and let us know how you can elevate our services!
We think you need these skills to ace Catering Service Manager in Penarth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in catering operations. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of how you’ve successfully managed client relationships in the past.
Highlight Your Team Leadership Experience: We’re looking for someone who can lead a team effectively. Be sure to mention any previous experience you have in managing staff, especially in high-pressure environments. Share specific examples of how you’ve motivated your team during events!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at SHAHI FOODS PTE LTD
✨Know Your Catering Inside Out
Before the interview, make sure you’re well-versed in the latest trends in catering and event management. Familiarise yourself with various dietary preferences and how to create tailored menus. This will show your potential employer that you’re not just passionate about food but also understand the nuances of client needs.
✨Showcase Your Communication Skills
As a Catering Service Manager, communication is key. Prepare examples of how you've successfully managed client relationships or resolved issues in past roles. Practising clear and confident responses will help you demonstrate your ability to maintain professionalism under pressure.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life catering situations, like handling last-minute changes or managing a large team during an event. Think through your past experiences and be ready to discuss how you navigated challenges while ensuring high service standards.
✨Demonstrate Your Leadership Style
Since this role involves team management, be prepared to talk about your leadership approach. Share specific examples of how you’ve trained and motivated staff, and how you ensure a positive team culture. This will highlight your capability to lead effectively in a fast-paced environment.
